What are the responsibilities and job description for the General Manager position at Carter Hospitality Group?
South Coast Winery Resort & Spa is looking for a General Manager to join our team. This position will be responsible for leading and hiring a team in the hotel’s effort to deliver exceptional customer service. Focusing on hotel/resort profitability through revenue generation, cost control and guest satisfaction. The General Manager will be responsible for the overall success of the hotel/resort.
Responsibilities include but are not limited to the following:
- Provides the vision, leadership and strategy to all employees
- Manages revenue, including rooms, housekeeping food and beverage, banquets, and other departments
- Maintaining high quality and standards for all guests and employees
- Meet goals established for operational expenses and labor costs
- Responsible for the P&L, budgets and cost/inventory control.
- Produces monthly financial reports
- Develop an annual marketing plan
- Motivates, train and lead staff to maintain a successful work environment
- Handles issues including, employee development, employee turnover, employee performance.
- Responsible for organizing and administering regular staff meetings
- Supervise all key management personnel
Requirements include but are not limited to the following:
- Minimum of 5 years of General Management experience in hotel/resort environment
- Excellent customer service skills
- Excellent written and oral communication skills
- Strong organizational, problem solving and leadership and analytical skills
- Computer skills to include Word, Excel and Outlook
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