What are the responsibilities and job description for the Sales Associate - Soho position at Cartier?
OBJECTIVE/MISSION
As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
Key Responsibilities
Sales Achievement:
Education
Expected hourly range: $25.00-$29.00 per hour Commission
Please note, salaries will be negotiated based on relevant skills and experience.
As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points. He/she is also an active participant in the daily operations of the boutique.
Key Responsibilities
Sales Achievement:
- Consistently achieve and/or exceed the monthly sales target, as directed by management.
- Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales client
- This includes after sales clients if a Cartier after-sales dedicated area/staff is not available
- Adapt approach according to the client needs and motivations
- Negotiate and handle objections with ease
- Assist and support after sales clients in accordance with Maison values. Act as a referent and provide recommendations that will provide an exceptional client experience
- Remain current on industry news and competitor
- Cultivate new and existing client relationships through exceptional service and other Maison-specific CRM initiatives, partnering with Management to develop a plan for their clients and prospects
- Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
- Appropriately resolve client issues/concerns and escalate as needed to Management
- Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking
- Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
- Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
- Assist in the merchandising and daily maintenance of displays and back-stock
- Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit
- Assist with special projects, as needed (i.e. price changes, supporting back-office responsibilities, etc.)
Education
- College degree preferred
- Must be able to work Saturday and Sunday consistently in addition to one weekday.
- 2 to 5 years of previous experience in luxury retail.
- Ability to work in a fast-paced retail store environment
- Computer and internet Savvy
- MS Office experience required, SAP knowledge preferred
- Additional language skills are a plus
- General knowledge of timepiece movements, are preferred
- Excellent interpersonal and communication skills are required
- Strong understanding of Customer Service needs and Customer (internal and external) priorities
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
- Being a genuine Maison Ambassador
- Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand
- Self-Starter with Team-Player approach
- Must be available to work retail hours including weekends and to travel for trainings, client events, conferences
Expected hourly range: $25.00-$29.00 per hour Commission
Please note, salaries will be negotiated based on relevant skills and experience.
Salary : $25 - $29