Sales Manager

Position Purpose:

We are seeking an experienced, tenacious and highly motivated individual to join our team as Sales Manager. The Sales Manager is responsible for driving revenue growth and achieving sales targets. This role involves developing sales strategies, building client relationships, and overseeing the sales process from prospecting to closing.

Market Segments:

• Group (SMERF)
• Corporate Negotiated.

Essential Functions & Duties:

• Manage and direct the on-property multi-segment sales efforts to achieve hotel revenue goals by proactively targeting current and prospecting new targeted accounts in these markets to grow Casa Cipriani New Yorks business.
• Implementation of effective sales deployment strategies to grow market share.
• Monitoring customer experience from arrival to departure
• Leading a seamless transition from sales to service in a timely fashion for quality service delivery and, where appropriate, orchestrating operational execution due to the complexity or some guest’s requirements/needs.
• Conducting site inspections, client entertaining, sales trips and trade shows as required.
• Must be well versed and effective in selling high rated, luxury suites with a keen understanding of the ultra-luxury market.
• Work closing with the Director of Catering at ‘Cipriani 10 South Street event venue’ to handle all group and corporate leads funneled through.
• Implement Casa Cipriani’s service strategy and represent the brand in all aspects of the sales process, with the goal of driving customer loyalty through service excellence.
• Ability to be well versed on current trends in various markets and maintain confidentiality of information.
• Must be able to effectively communicate both verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service oriented manner.
• Engage with club members, as appropriate, long term stay inquiries for members.
• Administration & Sales
• Achieve daily and monthly targeted number of sales activities with effectiveness
• Plan a minimum of 5 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Solicit new and existing corporate/group accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
• Assist hotel clients and local community business events to network and maintain high visibility
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximize sales revenue
• Attend local and domestic trade shows, key client events, sales trip as planned, submitted and approved at the beginning of each year and updated calendar at each quarter.
• Update management and relevant departments on VIP arrivals, meet and greet accordingly
• Host meticulous site inspections to deliver the brand promise providing exceptional customer service at all times
• Provide positive and constructive feedback as necessary to the respective Heads of Department
• Prepare monthly action plan for main market segment and implement an account development plan for key accounts to achieve maximum revenue in both short and long term
• Fully responsible of accounts under his/her management to achieve financial and non-financial objectives, including contracting, updating profile, and renewing contracts
• Work closely with DORM to ensure pricing strategy across market segments are aligned to meet & exceed revenue targets
• Work closely with DOSM and assist with contributing towards the preparation of the Annual Business Plan relevant to your market segments
• To attend weekly yield meetings and monthly strategic meetings to develop and adjust sales strategies, short term pricing and channel tactics
• Perform monthly review account profile on room nights production and average rate and utilize Agency 360 & Demand 360 and relevant business intelligence tools to maximize ROI
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Update Director of Sales & Marketing on market trends and business leads
• Ensure that all accounts profile, all sales reports and any other relevant information are updated in the CRM system
• Personnel & Other Duties
• Identify and communicate ideas, customer expectations from assigned segments and territory
• Develop and maintain positive and productive working relationships with other colleagues and departments
• Follow company and department policies and procedures
• Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures

Knowledge, Experience & Skills

• Two plus years of previous experience as a sales manager, or in a similar role in the hospitality industry.
• Experience with technology such as
• Delphi.fdc (sales force)
• Opera Cloud
• Alliants
• Microsoft Office Suites
• Hoteligence/Demand 360
• Corporate Negotiated account relationships and experience.
• Results-oriented mindset, with a focus on meeting and exceeding sales goals and driving business growth.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions and business priorities.
• Strong analytical skills and attention to detail, with the ability to analyze data, identify trends, and make data-driven decisions.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Ability to stand, walk, and move around for extended periods, particularly during client meetings, presentations, and networking events.
• Lift and carry promotional materials, sales collateral, and equipment weighing up to 40 pounds, as needed for presentations and demonstrations.
• Visual acuity and depth perception to read and interpret documents, analyze data, and navigate sales materials effectively.
• Ability to adapt to various work environments, including office settings, client sites, and remote locations, while maintaining focus and productivity.
• Flexibility to work occasional evenings, weekends, and holidays as needed to accommodate client schedules and business demands.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.

Cipriani is an equal opportunity employer.