Case Coordinator

Status: Part-time to full-time position

Location: This is an on-site and “in community” position. Primary office location will be in the Berkeley Springs, WV office.

Reports to: Volunteer Supervisor

Description

The CASA-EP Coordinator’s primary responsibilities are to provide guidance and support to volunteer supervisors and other CASA-EP’s staff while ensuring compliance with established regulations and best practices. The Coordinator will assist with filing correspondence related to cases, maintaining case records and volunteer files. Participates in case meetings and attends court as needed.

Role and Responsibilities

Program Coordination

• Provide administrative support to volunteer supervisors, office manager, and volunteers including but not limited to:

• Assist with filing, data entry, and special reports.

• Provide referral resources for supervisors, advocates, and other parties.

• Assist in presentations about the CASA program to recruit volunteers and increase community awareness.

• Attend court hearings, meetings or visits as needed or, if required, attend in volunteers’ place and/or make appropriate arrangements in volunteers’ absence, at the request of the volunteer supervisor.

• Maintain relationships with all professionals involved in the case to ensure quality of outcomes and a positive reputation in the community.

Case Management

• Make regular contact with all volunteers, especially prior to hearings, for updates on their activities and the preparation of the court reports
• Consult on and edit CASA volunteer reports for hearings; ensure CASA reports are filed prior to each hearing and distributed to all parties
• Maintain accurate and confidential paper and electronic case files; provide weekly and monthly program numbers to program staff and supervisors
• Ensure volunteers feel valued, appreciated and supported in their work as CASAs

Training & Outreach

• Support volunteer supervisor with programs, including scheduling, preparing materials, PowerPoint updates and application follow-up.

• Participate in programming and outreach events.

• Participate in volunteer training and continuing education programs as directed.

• Participate in public relations and community education events to increase the community’s awareness of CASA and child welfare issues by serving on community task force(s) aimed at improving the lives of children in the community.

Data Entry & Record Keeping

• Support CASA-EP in maintaining compliance with National standards; including records and case files of active cases.

• Enter case information in Optima database and ensure that files are current.

• Assist in maintaining and compiling data regarding children and volunteers for quarterly and annual reports.

Other

• Support volunteer engagement.

• Maintain confidentiality at all times.

• Provide excellent organizational skills and attention to detail.

• Self-Management – Demonstrate self-control and an ability to manage time and priorities. Make sound decisions under pressure.

• Communication – Clearly express ideas, either verbally or in writing, to include but not limited to grammar, organization, and structure.

• Willingness to Learn – Assimilate and apply new job-related information promptly.

• Ethics and Integrity – Consistently earn the trust, respect, and confidence of coworkers and CASA volunteers through consistent honest, forthrightness and professionalism in all interactions. Includes meeting commitments and promises.

• Requires ability to work under minimal supervision while exercising excellent professional judgement.

• Work effectively with others in the organization to accomplish organizational goals and to identify and resolve problems.

• Demonstrate initiative to take action to achieve goals beyond what is necessarily called for.

• Represent CASA in a professional manner.

• Perform other duties as assigned.

Preferred Qualifications

• B.A. or B.S.

• Strong English written and oral communications skills required.

• Background in social work, paralegal/court services or teaching desired.

• Cultural sensitivity

• Desire and ability to act as a dedicated team member.

• Demonstrated writing excellence and editorial skills.

• Excellent analytical skills and good judgment.

• Computer proficiency and online database experience.

• Availability to work flexible evening and weekend hours as needed.

• Access to a personal vehicle and the ability to drive to various communities in the Eastern Panhandle of West Virginia to perform job duties required.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person

Salary : $20