Busser

Job Description

Job Description

Position : Busser

Department : Food and Beverage

Job Summary : Sets and clears tables, fills water glasses, and restocks plates; serves as a runner, when needed, and serves food to guests.

Duties and Responsibilities (specific areas of responsibility include but are not limited to) :

• Checks tables at start of shift to ensure that servers are prepared to meet guest needs; cleans and / or sets tables and fills condiments where needed.
• Checks stock of clean dishes and eating utensils to ensure servers are prepared to meet guest needs; arranges for clean dishes and eating utensils, if there is insufficient stock, or assists with dishwashing.
• Replenishes beverages and assists food servers in carrying orders from kitchen to table, as needed.
• Maintains clear communication with servers and works in tandem to ensure smooth, efficient guest service.
• Maintains cleanliness of work areas throughout the shift practicing clean-as-you-go procedures : Clears soiled dishes, eating utensils, and glassware as diners eat and upon departure;

cleans floors, if necessary; and sanitizes tabletops and seats upon departure and re-sets tables according to established standards.

• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Ensures uniform and personal appearance is clean and professional.
• Displays initiative and ability to work with a minimum amount of supervision.
• Offers warm and sincere welcome / farewell to all guests using a guest's name, when possible, and making good eye contact.
• Fosters a team environment by working collaboratively with co-workers.
• Provides courteous service and is cordial to all guests and team members.
• Resolves complaints in a pleasant and professional manner.
• Serves as an apprentice to food servers.
• Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities :

• Good organizational, planning, and time management skills.
• Good communication skills.
• Skill in working courteously with the public as well as developing and maintaining excellent working relationships.
• Ability to communicate and follow directions effectively.
• Ability to make sound decisions.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain confidentiality.
• Ability to work in a fast paced and sometimes stressful environment.
• Ability to carry and balance trays of food and beverages; ability to lift or move up to forty (40) pounds, with or without a reasonable accommodation.
• Ability to stand and walk during an entire shift.
• Ability to adapt well to an environment that involves large numbers of guests as well as loud and continuous high noise levels.
• Ability to work in a smoking environment.

Minimum Qualifications :

• Must be able to lift or move up to forty (40) pounds, with or without a reasonable accommodation.
• Must either possess or obtain valid Food Handler's and Alcohol Awareness cards within three (3) months of employment.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.
• Must have employment eligibility in the U.S.
• Must be able to obtain, maintain, and retain a valid gaming license.

Preferred Qualifications :

• Prior busser experience.
• ServSafe certification.
• Bilingual (English / Spanish).

Last updated : 2024-06-19