Dual Rate Bartender / Supervisor

Position : Dual Rate Bartender / Food and Beverage Supervisor (PY Steakhouse)

Department : Food & Beverage

Job Summary : Supervises and schedules the front of house staff. Provides Food service to guests in an efficient, courteous, and professional manner displaying a high standard of guest service

Essential Duties and Responsibilities :

• Oversees the day-to-day functions of PY Steakhouse.
• Assigns decision making and work functions in an appropriate manner to maximize effectiveness; communicates clearly the parameters of the delegated responsibility and required actions, constraints or deadlines.
• Inspects grooming and attire of team members and takes corrective action, if necessary; serves as role model with own personal appearance.
• Ensures food and drink are delivered accurately and in a timely manner to guests.
• Ensures that team members maintain knowledge of menu items.
• Checks orders and set-up.
• Controls supplies and inventory utilized for maximum efficiency.
• Provides consistent exemplary service and consumables while maintaining profit margins.
• Interprets departmental policy and procedures for staff and assists with disseminating and otherwise ensuring that staff understand and comply.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Develops a 'team" atmosphere with team members and takes a pro-active leadership role.
• Performs other job-related duties as assigned.
• Offers warm and sincere welcome / farewell to guests using a guest's name, when possible, and making good eye contact.
• Communicates with guests using clear and enthusiastic words, tone, and body language at all times.
• Makes guests feel appreciated through actions; offers assistance before it is requested.
• Anticipates guests' needs by being alert to signals such as their raising a hand; acknowledges guests so they know the signal was observed.
• Works with others to keep all areas cleaned and stocked in accord with departmental standards at all times.
• Complies with State alcohol server requirements.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Ensures uniform and personal appearance is clean and professional.
• Resolves guest complaints in a diplomatic and level headed manner quickly, professionally, and effectively.
• Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.
• Demonstrates positive, interpersonal skills with guests and team members.
• Functions as a supportive team member during shifts.
• Performs other job-related duties as assigned.

Knowledge, Skills and Abilities :

Minimum Qualifications :

Preferred Qualifications :