SLOT SERVICE REP

Description

Job Description:

As the Slot Service Representative, you will be responsible for customer service in all slot areas of the casino. This position will also support the Players’ Club, by providing customers with information about the Players’ Club and issuing new cards, comps, etc.

Job Requirements:

• Observe all activity within assigned areas helping with instruction and advice to slot players on machine functions and payouts.
• Identify jackpot transactions, process, and complete them promptly, accurately and with a high degree of service.
• Be aware of the various types of slot cheating methods and/or able to recognize any potential attempts while monitoring assigned section.
• Be capable of handling routine customer complaints and incidents and exhibit the appropriate discretion to identify situations that require the attention of supervisory personnel.
• Be well versed in the various property events and be able to answer questions to slot players in assigned area.  
• Ensure high quality service to all customers.
• Assist our customers with casino promotions, change, jackpot payouts, slot machine issues with tickets.
• Work in the Player’s Club signing up and issuing new or replacement cards accessing current customer account information, answering questions regarding points, comps, or club credits.
• Issue comps and coupons for our vendors.
• Maintain composure and professionalism in a fast-paced and potentially stressful environment. 
• Responsible for individual employee cash banks issued at various amounts.
• Maintain a positive and professional demeanor during all interactions with guests, fellow team members, and vendors.
• Other duties as assigned.

Qualifications

Education and Experience:

• Must be 21 years of age or older.
• Must have previous experience in handling cash.
• Basic knowledge of S.D.S, or Casino Market Place is a plus.
• High School Diploma and/or GED required.

Additional Requirements:

• Respond to common inquiries and/or complaints from guests.
• Ability to deal with inebriated customers in a courteous manner.
• Must have the ability to successfully interact with other team members and management.
• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
• Excellent verbal and written communication skills.
• Must be flexible and able to work all shifts and weekends.

Required Work Cards

• Gaming Registration

Machinery, Work Equipment, Programs, Software, Hardware Used

• Basic computer skills
• Word documents
• E-mail