HOTEL HOUSEPERSON

POSITION SUMMARY

The Hotel Houseperson is responsible for maintaining and monitoring the cleanliness of the hotel and assist the entire Housekeeping staff with any them they may need in completing Housekeeping duties as well as maintaining and monitoring the cleanliness of the common areas of the hotel.  Your duties include but are not limited to, effectively communicating with team members regarding operational tasks/events and deliver exceptional customer service to our internal and external guests, etc. 

ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.)

• Clean stairwells, lobby areas, hotel pool and fitness center area.
• Strip guest rooms of linen, towels and trash.
• Restock amenity items on the hotel landings.
• Vacuum all carpeted floors, hallways, lobby and banquet and meeting rooms.
• Shampoo and deep clean carpets when needed.
• Deliver laundry and amenities to the Room Attendants on the floor.
• Report any maintenance issues to the Director of Hotel Operations/maintenance team.
• Clean public area restrooms.
• Clean the employee restrooms and breakroom.
• Dust and clean all lobby furniture and furniture in the hallways on the floors.
• Sweep, mop and wax back hallway floors.
• Steam clean chairs and furniture when needed.
• Clean all windows and glass doors in the lobby.
• Wipe down hotel walls and dust curtains.
• Inspect and clean RV park restrooms.
• Other duties as assigned. 

QUALIFICATIONS

• High School Diploma/GED, required
• Must be able to work Weekends and Holidays
• Able to effectively communicate in English via verbal and written
• Must be able to obtain and maintain an Illinois Gaming License

APPEARANCE AND GROOMING

All DraftKings at Casino Queen team members are required to comply with all appearance and grooming standards outlined in the DraftKings at Casino Queen General Rules, Procedures and Policy Handbook and the DKCQ Look Book.

WORKING ENVIRONMENT & PHYSICAL EFFORTS

• The hospitality industry is a 24 Hour 365-day operation.
• This position will primarily be indoor under controlled temperatures. 
• Occasional exposure to outdoor climates
• Frequent: standing, walking, with repetitive movement of fingers, legs, arms, and hands 
• Occasional: sitting, kneeling, reaching, pulling, pushing, and lifting up to 50 pounds
• Speech and Vision abilities are required

In addition to the described Essential Functions, the items listed above related to Working Environment describe typical work conditions and physical expectations.  This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  The company reserves all rights to add appropriate functions and duties and to revise the job description when appropriate. If an employee is unable to perform the essential functions of the employee’s job due to a disability, the company will engage in the interactive process to determine if there are reasonable accommodations that would enable the employee to perform his/her essential job functions.  The company will afford all necessary reasonable accommodations unless doing so would impose an undue hardship.   The company is an equal opportunity employer and makes all employment-related decisions without regard to race, sex, age, color, national origin, disability, religion, and all other characteristics protected by federal, state, and local law. 

I have reviewed the above job description and I acknowledge that I can satisfactorily perform all essential functions and job duties, with or without reasonable accommodation, contained therein.  Also, I acknowledge the description of the work environment contained therein and I voluntarily agree to work in the described environment.  I understand a copy of this job description will be placed in my personnel file. I also understand that my job description, including the essential functions of my job, may be revised from time to time during my employment as required by DraftKings at Casino Queen’s business needs.

Additionally, I have entered into my employment relationship with the DraftKings at Casino Queen voluntarily and acknowledge that no representation was made to me that my employment was for any specified period.  Further, I may leave voluntarily, and the Casino Queen may terminate my employment at any time, with or without cause, and with or without notice unless otherwise specified in a collective bargaining agreement under which I am covered.