Laboratory Assistant

 

The Laboratory Assistant greets and assists patients with professionalism and the customer service skills necessary to ensure an excellent patient experience. This position performs phlebotomy procedures according to established protocols and maintains an acceptable success rate. The role requires the ability to work accurately and precisely in crisis or emergent situations while prioritizing specimen processing based on patient and facility needs. The Laboratory Assistant performs CLIA‑waived and moderate complexity testing within their authorized training level and reports results only when quality control measures meet required standards. They recognize out‑of‑range quality control values and collaborate with technical staff to resolve issues, while also taking responsibility for troubleshooting problems and performing preventative maintenance on laboratory instrumentation. Additional responsibilities include clerical tasks, cleaning, maintaining daily workflow, and supporting effective laboratory operations. The Laboratory Assistant fosters a positive work environment through strong communication with staff, medical providers, and hospital personnel, and uses interpersonal skills to educate and support lab customers. If certified, they also perform BAT/COC collections according to protocol. The role includes maintaining adequate inventory supplies, completing competency documentation, pursuing continuing education, and participating in training new team members. Other duties may be assigned as needed.

 

About Cass Health

Cass Health is a thriving, independent rural health system in southwest Iowa, serving more than 40,000 unique patients annually and supporting over 150,000 outpatient encounters across our hospital and four rural health clinics. Our team includes nearly 500 employees, more than 80 providers, and over 100 volunteers, making us the largest employer in Cass County and one of the largest Critical Access Hospitals in Iowa.

We are proud to be consistently recognized for excellence, including being named a Top 100 Critical Access Hospital every year since 2017, a Top 20 Critical Access Hospital every year since 2021, a Top Iowa Workplace for over a decade, and an HFMA MAP Award winner for Revenue Cycle Performance.

Cass Health Benefits

Cass Health offers a comprehensive benefits package designed to support your wellbeing, professional growth, and work-life balance. Benefits include medical and dental insurance, employer-paid life and long-term disability coverage, participation in IPERS and a 403(b) retirement plan, generous paid time off and short-term disability, and tuition reimbursement with continuing education support.