What are the responsibilities and job description for the Account Manager position at Cast-Crete USA Inc?
Job Title: Account Manager
Company Overview:
Cast-Crete is the nation’s largest manufacturer and distributor of precast concrete lintels and sills used in concrete masonry construction. Cast-Crete pioneered the precast manufacturing of these products and set the industry standard over time. Today, homebuilders, contractors and other distributors rely on Cast-Crete to reduce construction time and labor costs compared to alternatives. The Company is vertically integrated and delivers its precast products along with complementary items direct to its customers’ job sites. Cast-Crete is in the Tampa Bay area and serves the booming Florida housing market. Cast-Crete is in accelerated growth mode and needs great people to join its team to help make it happen. This is a great time to join a market leader in an exciting industry in the Sunshine state.
Job Summary:
Reporting to the VP of Sales, the Account Manager is responsible for driving profitable sales for their respective territory. A key aspect of the role is cultivating strong customer relationships with market influencers, customers, and contractors in the building of concrete masonry residential and commercial buildings. The Account Manager will also accumulate market intelligence to develop a growth plan for Cast Crete’s existing and new products and services. In addition to strong product knowledge, the Account Manager must possess strong communication, problem solving, prospecting, and closing skills.
Key Responsibilities:
- Generate profitable sales with both existing and new customers
- Develop and maintain loyal customer and industry relationships, i.e. building architects and specifiers, municipality engineers, etc.
- Drive customer retention by understanding their business needs and helping them eliminate pain points
- Execute a proactive business development campaign to quality prospects, assess needs, and acquire new customers
- Pursue relationships with potential new accounts and identify business opportunities to upsell products and services to both existing and new accounts
- Manage day-to-day client communication as it relates to current, new and upcoming projects
- Develop market intelligence by understanding market influencers, trends, growth opportunities, and the competition
- Respond to requests for proposals and quotes in a timely manner
- Develop deep knowledge of Cast Crete products and services
- Quickly and efficiently resolve customer complaints and problems
Minimum Requirements:
- High school diploma required
- A bachelor's degree in business administration or related field is preferred
- Minimum of 5 years outside direct sales or account management experience, preferably in building products or construction
Preferred Qualifications:
- Excellent leadership and management skills
- Excellent written and oral communication skills
- Strong organizational, time management skills and ability to multi-task
- Strong problem solving and critical thinking skills
- Ability to prioritize and meet deadlines in a timely manner
- Ability to work independently and within a team
- Must be able to work autonomously while being reliable and dependable
- Excellent customer service and interpersonal skills
- Proficient in Microsoft office
We offer full benefits including health, dental, and 401K company match.