Medical Front Office Supervisor

Company

At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.

Job Summary

The Front Office Supervisor plays a critical role in leading front office team members to ensure a smooth patient experience. This role requires strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Role And Responsibilities

• Patient Administrator and Customer Service
• Supervises day-to-day operations with patients.
• Act as a liaison between patients and medical staff, ensuring smooth communication.
• Answer phone calls, respond to inquiries, and provide information regarding office policies and services.
• Inform patients of wait times and keep them updated on appointment status.
• Handle difficult conversations with professionalism, ensuring patient concerns are addressed appropriately.
• Greet and direct patients, visitors, and vendors in a professional and welcoming manner
• Patient Registration and Check-In/Out
• Assist with patient registration, verifying identity and insurance information
• Collect and scan insurance cards, identification, and other necessary documentation into the electronic medical record (EMR) system
• Ensure all required paperwork is completed before appointments
• Verify and update patient demographics and insurance information
• Process and collection copayments, deductibles, and outstanding balances
• Schedule, confirm, and coordinate follow-up appointments, referrals, and diagnostic tests
• Administrative and Office Support
• Serves as a liaison between front office staff and leadership.
• Oversees workflow processes including task management and work logs and overtime.
• Provides training and support for new front office team members.
• Assists practice admin with hiring, training and administrative duties.
• Conducts routine staff feedback and development, including IDP discussions.
• Leads a group/team of professional administrative staff.
• Balance daily cash drawer including close and cash audits.
• Supervises daily practice operations such as billing, collects, scheduling and patient registration.
• Compliance and Safety Protocols
• Ensure compliance with HIPAA regulations by maintaining patient confidentiality at all times
• Follow infection control procedures and adhere to OSHA safety standards
• Monitor and maintain office supplies, ensuring necessary materials are stocked and available
  

Minimum Qualifications And Requirements

• High School diploma or equivalent
• 6 months of Supervisory experience in a healthcare setting
• Strong verbal and written communication skills
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency in basic computer applications, including EMR systems, scheduling software, and Microsoft Office
• Knowledge of HIPAA and patient confidentiality regulations
• Excellent customer service and problem-solving skills
  
  

Preferred Experience

• Prior experience in a medical office, hospital, or physician practice
• Experience with CPT/ICD coding and insurance verification
• Bilingual (English/Spanish) is a plus but not required
  
  

Work Environment And Physical Demands

• Prolonged sitting, standing, and use of a computer
• Occasional lifting of items up to 20 lbs.
• Exposure to patients who may be ill, requiring adherence to infection control protocols
• May require shift flexibility based on clinic hours (e.g. early mornings, evenings, or weekends)
  
  

Competitive Benefit Package

• Compensation commensurate with experience
• Medical, Dental, Vision Insurance
• Short/Long term disability Insurance
• 401K with employer match
• Health Savings Account options
• Paid Holidays and PTO
• Referral Programs
  
  

At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.

Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.