Customer Concierge

Customer Experience Coordinator

Department: Customer Engagement

Location: Hybrid

Role Type: 15-Month Contract

About Our Client

Our client is a leading global company dedicated to delivering exceptional customer experiences through innovative solutions and high-touch services. With a strong presence across multiple industries and markets, they are committed to fostering relationships that drive long-term success. Their mission is to empower customers with tailored experiences, cutting-edge tools, and a commitment to excellence in every interaction.

Job Description

We are seeking a highly motivated Customer Concierge to join our team and deliver personalized, world-class service to some of our most valued customers. This role is perfect for a proactive problem-solver who thrives in a fast-paced environment and is passionate about creating meaningful customer experiences.

In this position, you will support all aspects of the customer onsite journey, from event preparation to direct engagement. You will play a critical role in ensuring every detail of the customer experience is seamless and memorable, working closely with internal teams to exceed expectations. This opportunity offers room for growth and the chance to make a significant impact on customer satisfaction and retention.

Duties and Responsibilities

• Secure meeting rooms, conduct physical checks, and ensure spaces meet size and logistical requirements.
• Customize event signage using program templates, coordinate printing, and set up signage in designated areas.
• Manage customer registration for onsite meetings.
• Welcome customers upon arrival, escort them to meeting rooms, and create a polished first impression.
• Prepare meeting rooms, ensuring cleanliness, seating, and technology readiness, including Zoom recordings.
• Deliver refreshments, coordinate catering, and provide exceptional hospitality throughout visits.
• Prepare customized swag and gift bags to enhance the onsite experience.
• Facilitate guided campus tours and capture live-action photos of meetings and tours.
• Upload photos to the program’s shared drive to meet communication deadlines.
• Provide backup administrative coverage, including calendar management for leadership.
• Assist with special assignments related to the Lighthouse Program as needed.

Required Experience/Skills

• Exceptional organizational skills with proven ability to multitask and prioritize.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Docs; Outlook scheduling required.
• Strong attention to detail and accuracy in data entry, scheduling, and documentation.
• Ability to identify and resolve issues quickly and independently.
• Effective time management to meet deadlines efficiently.
• Strong written and verbal communication skills.
• Professional interpersonal skills to build positive relationships with colleagues and customers.
• Ability to handle sensitive information with discretion and integrity.
• Adaptability to changing circumstances and customer needs.

Nice-to-Haves

• Background in hospitality, event coordination, or customer engagement roles.
• Experience working in a corporate or large campus environment.
• Passion for creating enhanced customer experiences.

Education

• Bachelor’s degree preferred.

Pay & Benefits Summary

• Hourly pay: $34–$39
• Comprehensive benefits package

Keywords: Customer Experience | Event Coordination | Hospitality | Program Support | Administrative Assistance | Client Engagement | Campus Tours | White-Glove Service