Surgical Services Patient Services Check Out

POSITION SUMMARY: The primary focus of Patient Services Check Out staff is to provide exceptional patient care and promote practice success throughout each function of the position, ensuring all patient and exam information is correct for posting, verifying and maintaining accurate reporting, and delivering positive patient communication.

WHAT WE OFFER:

• Starting wage of $15 - $17 per hour, based on previous experience
• 6.5 paid holidays per year
• Approximately 10 days of PTO within first year
• Employee Referral Program
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITES:

• Uphold the company standards through exceptional customer service
• Greet patients in a friendly, professional manner
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, verifying/correcting data from identified reports, and submitting End-of-Day packet to manager for verification
• Monitor patient flow throughout the office, properly communicating delays
• Respond to patient inquiries about billing, procedures, policies and available services
• Evaluate and support implementation of new technology and equipment
• Provide a safe and clean office environment
• Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA)
• Monitor processes to ensure compliance with the organization’s policies and with the guidelines set by relevant regulatory agencies
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

SUPPLEMENTARY RESPONSBILITIES:

• Collect patient medical history and enter data into EHR
• Respond to patient inquiries regarding medical procedures and medication regimens

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent
• Above average knowledge in health science, math, and Microsoft Office (Word, Excel)
• Previous medical office experience and knowledge in medical coding/billing is preferred