Floor Manager

About us

Catch Air is the premier Children's Indoor Playground! We pride ourselves on providing the most lively, exciting, and cutting-edge children's entertainment experience!

Requirements:

• Leadership, drive, and enthusiasm!
• Strong written and verbal communication skills!
• Ability to work independently and as a team!
• Organizational Skill: The ability to multitask and complete several projects at one time
• Ability to work weekends/holidays

JOB RESPONSIBILITIES:

• Deliver an unparalleled guest experience in an ideal environment for celebrating children’s birthday parties.
• Assist General Manager in matters concerning safety and security in all areas: front door, play area, play castle, private event rooms, and restrooms.
• Assist Guests with all requests and answer questions as needed.
• Greet guests with a positive attitude and enthusiasm while performing multiple job functions. Smile and greet guests upon entering.
• Keep all coordinators promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
• Provide timely and accurate service while managing party times and communicate information as needed to guests, coordinators, and managers.
• Competently diffuse difficult Guest situations while protecting the integrity and safety of our staff, building, and house policies.
• Assist in the cleanliness and organization of the rental equipment.
• Bring attention to the General Manager of problem areas with other managers and party coordinators.
• Ensure that all children and adults adhere to house policies as outlined and informs management of any issues
• Assist with the setup and breakdown of special events functions as directed by management.
• Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

• Strong work-ethic.
• High School or equivalent.
• Must be available to work on weekends and holidays.
• Children experience preferred, but not required.
• The employee needs to be able to communicate effectively with multiple guests while generating enthusiasm.
• Strong math and verbal skills are needed.
• Is dressed following dress guidelines, looking neat, clean, and professional at all times.
• Must be able to articulate clear greetings, requests for assistance, and farewells to guests.
• Must demonstrate an ability to clearly verbalize guest's needs to other team members.
• Must be skilled at calmly responding to dissatisfied guests and calling issues to the manager's attention.