Cargo Services Officer
- CSD - Cargo Services Delivery
- Portland, Oregon, USA
- Cathay Pacific
- Application Deadline06 Nov 2024
Company Description
Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!
Role Introduction
Cathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Portland. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. The candidate will also being providing support to port management to drive service excellence while also ensuring the highest standards of safety.
Overview
Customer Service
Support cargo reservations and bookings whilst providing exemplary customer serviceProvide timely vendor notification for on time and delayed flightsProvide timely shipment status updates to customersHelp to manage Ground Handling Agent performance and provide guidelines and instructionsSupport the established performance targets through operational oversight and participationSafety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirementsUndertake quality check programs established by Head Office and participate in audits as requiredEmergency and Accident and Crisis Response responsibilities as requiredKey Responsibilities
Administrative Support
Prepare flight documentation for crew and CustomsCheck and review post flight documentationPrepare post flight reports in a timely and accurate mannerProvide freighter catering uplift and last minute changesCoordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provisionCoordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipmentsCommunicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.Assist with various administrative station tasks such as SAPCoordinate weather diversions at diversion sitesHandle diversion of Cathay Pacific Flights when requiredAssist with crew administration and support matters at the portSupport station training activities as requiredSupport station management in supplier oversight including reporting Ground Handling Agent performance issuesAny other reasonable task as requestedRamp Coordinator (RCO)- note typically for Freighter ports so may not be applicable for every Cargo Services Officer role
Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in / out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freightersEnsure aircraft searches required by the Security Program are conducted prior to loadingMaintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo OfficeLiaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of scheduleQuickly resolve issues on the ramp as requiredEnsure safe operations are maintained at times particularly during loading and unloading of freightersAssess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solutionMonitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized itemsCoordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling OperatorAny other reasonable task as requestedRequirements
Academic Qualifications
Completion of High School / GED or equivalent combination of education, training, and experience is requiredKnowledge, Skills, Training and Experience
Minimum 2 years experience in the cargo industry is an advantageStrong communication skillsNatural customer service orientationAttentive to detailKnowledge of MS Word, Excel and PowerPointAdditional Requirements
Must possess a valid state issued drivers licenseMust successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offerObtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirementsMust successfully pass safety training examination and receive certification before starting operationsStrong cognitive reasoning and mathematical skills are essentialAbility to inspect and assist in manoeuvring loaded pallets up to 50 lbs frequentlyAbility to manage competing priorities in a fast-paced environment with tight deadlinesComfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditionsMust have the right to live and work in USABackground & Security
Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.Employment will require successful completion of a Background Check and Drug Free Workplace testBenefits
Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
Travel Privileges on Cathay Pacific Airways Global NetworkExtensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.Generous 401K Matching ProgramPaid Holiday & VacationLTD & Basic Life InsuranceIf this position requires a uniform, a uniform allowance will be providedTo learn more about Cathay Pacific as a Certified Great Place Employer Please Click Here (https : / / www.greatplacetowork.com / certified-company / 7079941)Personal & Application Information
Cathay Pacific Airways is an Equal Opportunity (EOE) (https : / / www.dol.gov / sites / dolgov / files / OFCCP / regs / compliance / posters / pdf / 22-088_EEOC_KnowYourRights.pdf) and Affirmative Action (AA) (https : / / www.dol.gov / sites / dolgov / files / OFCCP / pdf / pay-transp_ English_formattedESQA508c.pdf) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.
If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at : jobs@cathaypacific.com .
