Community Ombudsman I

Description

Catholic Charities, Diocese of Joliet offers 41 paid days off per year, excellent medical benefits, and an employer-sponsored 403b plan that requires no contribution from employee. We prioritize your well-being and financial security.  

Do you want to use your skills and talents to make a lasting difference in the world? At Catholic Charities Diocese, of Joliet we are mission-driven, focused on positive results for people and believe that people should be treated with dignity and respect. 

If you feel the same way, we encourage you to join us in making a difference! Discover an extraordinary career opportunity that combines competitive pay with outstanding benefits. 

General Responsibilities

1. Advocates for residents of long-term care facilities by informing them of their rights; investigating and resolving their complaints; and providing information on their needs and concerns to the resident.
2. Receives intake calls, responds to inquiries, and participate in consultations regarding client cases and long-term care issues at assigned facilities.
3. Visits long-term care facilities to conduct resident interviews, facility staff interviews, consultations and in-services.

Essential Functions 

1. Receives intake calls, responds to inquiries, and participate in consultations regarding client cases and long-term care issues.
2. Following program guidelines and resident direction, provides information, referrals and/or intervention to resolve the complaints or concerns of the resident.
3. Receives, investigates and works to resolve complaints or concerns made by or on behalf of residents in long-term care facilities and performs follow up calls and case review.
4. Seeks a regular presence in all long-term care facilities and attends resident and family councils.
5. Provides educational programs to the community and conducts in-service training to facility staff.
6. Assists in developing family councils in long-term care facilities.
7. Documents all activities as required, adhering to time frames and policies of the Ombudsman program.
8. Protects and promotes the rights and quality of life for those who live in long-term care facilities.
9. Attends program specific and agency staff meetings, in-services, conferences and workshops as approved or recommended by supervisor.
10. Coordinates information, visits and provide support with assigned program volunteers.
11. Interacts with other agencies such as Illinois Department of Public Health (IDPH) to provide input regarding concerns in long-term care facilities.
12. Completes required recertification per program guidelines; and completes annual hours of required in-service training to maintain program certifications and remain current on relevant information and regulatory requirements.

Great Employer Provided Benefits

• Time-off: 14 Holidays - 15 Vacation days - 3 PTO days and 9 Sick days
• Medical/Dental/Vision Health Insurances
• Flexible Spending Account
• Short-term Disability Insurance (employee paid optional)
• Long-Term Disability Insurance
• Life and AD&D Insurance
• 403B Retirement Plan with employer contributions
• Employee Assistance Program (EAP)

Requirements

1.  Bachelor’s degree is required for this position with a Bachelor of Science in nursing, health, social sciences, social work, health care administration, gerontology or criminal justice preferred. All degrees must come from a regionally accredited educational institution which has U.S. Department of Education approval.
2. A minimum of one (1) year of experience in health or human service is required.
3. Ability to respond to both common or sensitive inquiries and complaints from residents, their families, regulatory agencies or members of the business community.
4. Must successfully complete Ombudsman Level I training within two (2) months of hire or as soon as available. 
5. Passage of complete background clearance, and any other required testing or clearances.
6. A reliable means of transportation is required.