What are the responsibilities and job description for the Patient Scheduling Specialist position at Catholic Medical Center?
Who you are:
As the Patient Scheduling Specialist for Catholic Medical Center (CMC), you will act as the first "welcome" for callers on behalf of the CMC practices.
This is a benefitted full time (40 hour), Monday - Friday, position
What you will do:
Respond to multi-channel inquiries (phone, email, fax, portal, EMR messaging, and any additional access channels) from patients, providers, employees, and others regarding appointments and services within Access CMC in accordance with established CMC guidelines
Utilize physician/provider scheduling guidelines to schedule appointments while meeting established Contact Center performance goals.
Use CMC Healthcare systems, contact center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, and other duties as necessary or assigned.
Complete call processing in an efficient manner, working as part of the team to handle the call volumes.
During all interactions, display characteristics of compassion, respect, patient-centered care, human dignity, de-escalation and excellence.
What you will bring:
Two to three years' experience in health care setting performing similar work activities
Computer/PC literate and able to navigate different applications/systems and websites. Experience with Allscripts and TalkDesk is a plus.
Who we are:
Catholic Medical Center ("CMC") is a nonprofit, regional health system committed to delivering the highest quality and most advanced healthcare to patients across New Hampshire. CMC is the home of the nationally-renowned New England Heart & Vascular Institute, rated among the top cardiovascular programs in the country.
We are driven by our mission to offer health, healing, and hope to every individual who seeks our care, and we live by our values of Respect, Integrity, Compassion, and Commitment.
CMC is proud to be named to the Forbes list of America's Best-in-State Employers for two consecutive years. This prestigious award is presented by Forbes and Statista, Inc., and is based on 2.1 million employer recommendations from employees working for companies with more than 500 employees in the United States.
With our award-winning clinical programs, primary care network and dedication to community, CMC is fostering a healthier New Hampshire, every day.
Catholic Medical Center is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
