What are the responsibilities and job description for the Service Advisor position at Cavender Auto Group?
The Cavender Way is showing that we are committed to providing the best automotive sales and service experience by being honest, trustworthy, friendly and respectful as we strive for excellence in all we do.
At Cavender we have been a family owned and operated business for 80 years, through four generations. Our rapid growth and dynamic environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team.
Benefits:
- Medical, dental and vision insurance
- Company paid life insurance for employee
- Matching 401k
- Paid Training
- Paid Vacation
- Paid Holidays
- Paid Birthday Off
- Employee discounts on products and services
- Corporate gym memberships
- Wellness program
- Employee bonuses
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.