LakeSide Entertainment Manager

Job Summary:

The Class II Gaming (Casino) Manager will oversee day-to-day operations of the casinos including employee training and management, develop customer loyalty through superior customer service and best-in-class guest experience with up to 200 gaming machines.

Supervisory Responsibilities:

• Interviews qualified candidates for various vacant positions in the casino.
• Oversee the day-to-day workflow of casino properties.
• Conducts performance evaluations that are timely and constructive.
• Conducts required training within a timely manner.
• Handles discipline and separations of employees as needed and in accordance with Nation policy.

Duties/Responsibilities:

• Develops, promotes, and oversees casino services including customer loyalty and rewards programs and special guest accommodations.
• Draft and implement staff schedules.
• Builds unity and morale among casino staff, promoting enthusiasm and high standards of customer service by all employees.
• Collaborate with security team to support and enforce all security protocols.
• Maintains current knowledge of applicable laws and regulations.
• Ensure all casino practices and services are in accordance with MICS, CNICS, SICS and casino policies and best practices.
• Maintains gaming license through CNGC.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Superlative customer service and sales skills.
• Excellent leadership skills with proven ability to motivate, direct, and develop staff to be efficient and effective.
• Excellent organizational skills and attention to detail.
• Ability to perform cost-benefit analysis and similar decision-making skills.
• Excellent cash handling skills.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Post-secondary education or suitable combination of continuing education with casino operations experience.
• At least five years of casino operations experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• must occasionally lift and/or move up to 50 pounds.
  Must be able to quickly access various departments and locations of casino property, particularly in the event of an emergency or problem.
• While performing the duties of this job, the employee regularly is required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.

Work Environment:
Work is generally performed in a casino setting with exposure to second-hand smoke and a moderate noise level. Extended hours and irregular shifts are required. Tight time constraints and multiple demands are common.