What are the responsibilities and job description for the Sales Support Specialist position at CBC Mortgage Agency?
Description
About CBC Mortgage Agency
CBC Mortgage Agency (CBCMA) focuses on personal and professional development as the core value of the Company that has established a record of success and growth. Take your career to the next level in a comfortable workplace with an environment that encourages networking and team socializing. As well as great perks and benefits the position offers competitive wages, depending on experience, as well as full benefits, including medical, dental, and vision insurance coverage, short- and long-term disability, and a 401(k) plan retirement investment. In addition to these great benefits, we offer 11 company holidays a year and paid time off (PTO). If this is the opportunity that you’ve been waiting for, apply today!
Summary/Objective
CBC Mortgage Agency is seeking a detail-oriented, efficient, friendly Sales Support Specialist to assist the Sales Department in developing customer loyalty. This position will require good time management and organizational skills, along with the ability to communicate clearly and effectively. You will be a support arm to the sales staff.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Assisting the team in answering incoming requests for more information, including emails, phone calls, and texts.
- Following up with potential clients and consumers for schedules, product details, applications, and other administrative purposes.
- Scheduling trainings and meetings.
- Training clients and customers on different aspects of CBCMA daily operations, guidelines, and procedures.
- Handling incoming applications for new clients.
- Observing mortgage sales trends across the United States and proposing responses to said trends.
- Preparing material to be published both internally and externally.
- Maintaining a healthy, open communication with your supervisors.
Requirements
Competencies
- Results Driven & Professionalism.
- Experience using Microsoft Office products, Google Docs products, and Outlook.
- Strong analytical, organizational, and time management skills.
- The ability to multitask and change tacks when needed.
- Strong communication and customer service skills.
- An understanding of sales tactics and customer service principles.
- Computer literacy & Teamwork orientation.
- Customer/Client Focus.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position, working Monday through Friday with consistent and flexible hour schedules centered on supporting the Sales team.
Travel
No travel is expected.
Required Education and Experience
- High School Diploma/GED.
- Use of Adobe products, especially Photoshop.
- Experience using Apple Products.
Preferred Education and Experience
- Previous experience in high-volume office administration work.
- Experience in writing marketing and technical verbiage/copy.
- Knowledge of the mortgage industry and operations.
Work Authorization/Security Clearance
Must be authorized to legally work within the United States of America.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary : $19 - $23