What are the responsibilities and job description for the Order Intake Coordinator position at CBG Surveying Texas, LLC?
Description
About Us
CBG Surveying is proud to be one of the oldest and most successful land surveying companies in Texas, with a legacy spanning over 30 years. With offices in both Dallas and Houston, we continue to grow and expand our reach in the industry. We’re known for our dedication to excellence, our talented team, and our commitment to accurate, efficient service.
Join us and be part of a company where your work directly contributes to the success of every project.
We are currently seeking an Order Intake Coordinator to join our team in Garland, TX. This is a full-time, in-office position.
As the Order Intake Coordinator, you will play a critical role in ensuring that client orders are accurately processed and maintained. You’ll serve as a key liaison between clients and internal teams, helping to ensure that project requests are entered, tracked, and fulfilled with precision and professionalism. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced, multitasking environment.
- Accurately enter and process client orders into our internal system in a timely manner.
- Communicate with clients and internal departments to ensure order accuracy and completeness.
- Troubleshoot and resolve issues or delays by coordinating with appropriate staff and departments.
- Monitor and follow up on orders from intake through completion.
- Answer incoming emails from clients and internal teams; respond promptly and professionally.
- Support the CSR and Research departments with data entry and administrative tasks.
- Maintain a professional and customer-focused tone in all communications (email and phone).
- Use mapping and location tools to gather or verify directions when needed.
- Stay up to date on CBG’s services, pricing, and turnaround times.
- Escalate complex customer concerns or order issues to management as appropriate.
Requirements
- High school diploma or equivalent required; college coursework or equivalent experience preferred.
- Minimum of 2 years of customer service experience in a professional setting.
- Title industry or land surveying experience is highly preferred.
- Prior experience with technical or custom order processing is a strong plus.
- Excellent written and verbal communication skills — clear, concise, and professional email communication is essential.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Proficiency with computers and various software programs.
- A positive, collaborative attitude and ability to remain calm and focused under pressure.
- Fluent in English and Spanish (written and spoken), preferred.
Benefits
CBG Surveying, LLC offers a competitive benefits package, including:
- Comprehensive health, dental, and vision insurance for you and your family.
- 401(k) retirement plan.
- Paid Time Off (PTO) and company holidays.
- A collaborative and supportive work environment.
