What are the responsibilities and job description for the Customer Care Specialist position at CBT Company?
Overview
For 100 years CBT has been one of the most innovative Industrial Distribution companies in Cincinnati and the tristate region. Our mission is to be recognized by our customers and our suppliers as their best business partner. Our success comes from recruiting, hiring, and training the best people in the industry. We invest in our people and our business. This position is located in our Sidney Ohio locatiion.
This position is the first point of contact for our customers. This position is responsible for presenting a professional image of the organization and facilitating quick and accurate direction over the phone or in person. This position will also be instrumental in assuring focused and productive communication with both new and existing clients and vendors. Resolve complex inquiries from clients and ensure customer satisfaction. This position may also be responsible for various administrative functions essential to the sales and overall organization’s process.
Responsibilities
For 100 years CBT has been one of the most innovative Industrial Distribution companies in Cincinnati and the tristate region. Our mission is to be recognized by our customers and our suppliers as their best business partner. Our success comes from recruiting, hiring, and training the best people in the industry. We invest in our people and our business. This position is located in our Sidney Ohio locatiion.
This position is the first point of contact for our customers. This position is responsible for presenting a professional image of the organization and facilitating quick and accurate direction over the phone or in person. This position will also be instrumental in assuring focused and productive communication with both new and existing clients and vendors. Resolve complex inquiries from clients and ensure customer satisfaction. This position may also be responsible for various administrative functions essential to the sales and overall organization’s process.
Responsibilities
- Work with Accounting to process and resolve customer returns and credits.
- Locate and gather information from the appropriate source to assist in resolving business issues. Pursue information that may not be readily available.
- Work closely with shipping department and suppliers to ensure timely shipment of products to customer.
- Compile weekly reports as needed by customers in Excel format.
- Manage and maintain sales presentations and assist sales team.
- Support inside and outside sales representatives.
- Answer telephone calls, take and deliver accurate messages.
- Respond to requests by gathering and providing information, referring non-routine calls to appropriate staff.
- Greet and direct persons entering organization.
- Ensure knowledge of staff movements in and out of the organization.
- Monitor visitor access and maintain security awareness.
- Receive and sort mail and deliveries.
- Organize conference and meeting room bookings.
- Monitor and maintain office equipment.
- Control and maintain supplies relevant to reception area.
- Review and update purchase order reports.
- Expedite and follow up on new and existing orders (verify pricing/part numbers/quantities).
- High School Diploma or equivalent required
- Knowledge of administrative and clerical Procedures
- Proficient in Microsoft software
- Knowledge of customer service practices
- Keyboard Skills
- Switchboard experience preferred
- Experience in a customer service role preferred
- Prefer a stable work history, no more than two jobs within the past three years.
- Verbal and Written Communication Skills
- Professional Personal Presentation
- Customer Service Orientation
- Information Management
- Organizing and Planning
- Attention to Detail
- Initiative
- Reliability
- Stress Tolerance