Director, Product Management

Director, Product Management Job Description Summary Responsible for establishing and managing an overall product strategy that supports growth by maximizing retention of existing products, sales of new products to existing customers, exploitation of new growth areas and initiation of new product development. Keeps executive-level management informed of departmental progress and problems. Job Description The Director, Product Management for CCH Axcess Audit solution set is responsible for setting and executing the overall strategic GTM plan for the products in the market and identifying new opportunities to advance existing products and create new products. The Director will deliver those outcomes by setting a compelling vision and strategy and influencing the cross-functional teams to contribute effectively towards the execution of that strategy. While each of the other functions in the business is individually accountable for delivering respective outcomes towards the overall success, this role will be ultimately accountable for delivering the business and customer outcomes for the CCH Axcess Audit solution set in the US market. Essential Duties and Responsibilities Leads the delivery of all customer and shareholder outcomes, near-term and long-term, for the solution set, including revenues, sales, retention and net promoter score Leads the definition and delivery of a strategically aligned, compelling customer experience. Works cross-functionally to ensure alignment and delivery of requirements. Contributes to the development and alignment to a multi-year roadmaps for the entire solution set, including addition of new solutions as well as harvesting and rationalizing the portfolio Leads the development of business cases to help prioritize investments in product-related initiatives Leads the identification and delivery of new product innovation concepts to maintain a healthy solution pipeline Leads build/buy/partner assessments and make recommendations Spends time in field with customers and prospects to understand current and future needs. Gathers and communicates market, competitor and customer insights, including via direct observation. Leads competitive responses, when appropriate. Lead strategic business relationships with strategic business partners Establishes themselves as the company’s spokesperson for customers, influencers, associations, industry groups, and the market overall Partners with communications teams to strengthen market presence via news stories, product reviews, press releases, etc. Leads the development of and gains alignment to pricing models for new solutions, including for all product variations and bundles Collaborates with Product Marketing to define target audiences for marketing messages, and associated value propositions for each audience group Ensures alignment across the organization to ensure product, operational, customer and sales readiness prior to any release or change. Ensures outputs of cross-functional teams meet the product/portfolio needs, including development, marketing, sales, implementation, training, support, etc. Deeply understands, challenges, and is prepared to defend the tracked and reported performance for the solution set Contributes to management of budget in collaboration with Finance and solve issues to deliver commitments for the solution set Job Qualifications Education: Bachelor’s degree from an accredited university, or equivalent experience Graduate degree in a business-related field preferred, especially MBA Experience: Minimum 8 years in product management for software products Go To Market- Business Case Experience Experience leading product management of a complex product portfolio in B2B enterprise software products Other Knowledge, Skills, Abilities or Certifications: Commercial orientation and proven track record Business and financial acumen Effective communication – verbal and written Influencing and collaboration Planning and prioritization Solution orientation Analyzing and synthesizing information Track record of launching innovative solution through deep customer empathy Commitment to continuous improvement and challenging status quo Ability to effectively pivot between strategic and tactical activities Deliver results in times of opportunities and adversities Nimble, quick to respond and adjust Focus on customer satisfaction and continuous improvement Disciplined leader who holds themselves and others accountable Ability to interact, communicate with and influence c-level executives Travel requirements Up to 30% If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide. For more information about our solutions and organization, visit www.wolterskluwer.com, follow us on Twitter, Facebook, and LinkedIn. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume. As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program. Wolters Kluwer and all its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. GDPR Careers Privacy & Cookies Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. 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