ASSOCIATE, INVESTMENT OPERATIONS

About Cresset

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Proudly owned by our clients and employees, Cresset was built to endure. We are creating a 100 year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s and Forbes among the nation’s top RIA firms, and as one of the industry’s best places to work,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Cresset is looking for a collaborative professional who brings strong communication and analytical skills, a desire to learn, and the ambition to grow into a subject matter expert while playing a key role in building and evolving our SMA operations and investment platform. This individual will play a critical role in supporting the day-to-day operations of our Separately Managed Accounts (SMAs) and contribute to the ongoing development of a scalable, multi-custodian wealth management investment platform. The ideal candidate will have a minimum of 3 years’ experience working with SMA workflows and custodial platforms, and will thrive in a fast-paced, collaborative, high-growth environment. This is a unique opportunity to join a growing team and help shape the future of Investment Operations at Cresset.

Key Responsibilities:

• SMA Strategy Expertise: Serve as an SMA Subject Matter Expert (SME) by developing deep knowledge of third-party SMA manager strategies, fee structures, benchmarks, policies, funding requirements, and exceptions processes.
• Cross-Team Collaboration: Foster strong working relationships with SMA manager trading teams, internal teams, and custodians to ensure smooth execution of trades and timely resolution of account issues. Work directly with managers and the Cresset investment team as needed to support the ongoing management and evolution of the Cresset investment platform, ensuring seamless collaboration and alignment with organizational goals
• Advisor Support & Request Management: Serve as the first point of contact for inbound onboarding and service requests related to SMA accounts from advisors and client associates.
• Onboarding Coordination: Review onboarding documents for accuracy and completeness; ensure timely submission of new accounts; work with advisors to resolve NIGOs (Not in Good Order items).
• Portal Access & Communication: Provide appropriate access to trading portals and communicate key updates to advisors throughout the onboarding lifecycle.
• Process Management: Track onboarding and service tasks; maintain accuracy and transparency throughout each stage of the workflow. Collaborate with team members to ensure consistency and responsiveness.
• Manager Documentation: Create and update comprehensive process documentation, onboarding guides, and internal FAQs to ensure consistency, support team scalability, and enable efficient knowledge transfer across departments.
• Process Innovation: Contribute to the evolution of our SMA operations by identifying inefficiencies, recommending enhancements, and working directly with managers to implement process improvements.
• Data Integrity: Help ensure internal data aligns with 3rd Party SMA data by participating in routine data reconciliation projects.
• Project Support: Participate in broader Investment Operations initiatives and continuous improvement projects.
• Technical Proficiency: Leverage tools like Excel, PowerPoint, and Power BI to analyze data, create reporting dashboards, and support operational and project-based needs.

Qualifications:

• Bachelor’s degree in Finance, Business, Economics, or related field
• 3 years of experience in financial services in an operations or client service role working with Separately Managed Accounts (SMAs)
• Experience working on a multi-custodial platform (preferably Schwab, Fidelity, and Pershing)
• Strong knowledge of financial markets and regulatory requirements
• Exceptional attention to detail and strong organizational and time management skills
• Analytical thinker with the ability to perform tasks with a high degree of accuracy and efficiency
• Strong team player willing to develop and maintain collaborative relationships internally and externally with custodian partners and third-party managers
• Demonstrated persistence and strong follow-up skills, consistently driving tasks to completion and maintaining communication to ensure accountability and timely results.
• Willingness to take initiative by being the first to learn and adopt new processes, ensuring smooth implementation and knowledge transfer to team members
• Ability to work independently with a high level of ownership
• Excellent communication and interpersonal skills
• Experience with Addepar and Salesforce a plus
• Proficiency in Excel including Pivot Tables required, experience with PowerBI, PowerPoint, etc. a plus
• Ability to learn and adapt to new technology
• High degree of professionalism and ability to perform successfully in a service-oriented, fast-paced, high-growth and frequently changing environment and aligned with Cresset’s values and culture

What We Offer:

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority. Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs.

Equal Employment Opportunity

It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset’s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

• Disclosures related to awards, recognitions, and rankings available here.

Cresset refers to Cresset Capital Management, and all its respective subsidiaries and affiliates. Cresset Asset Management, LLC, also conducts advisory business under the names of Cresset Sports & Entertainment, CH Investment Partners, and Cresset Capital. Cresset provides investment advisory, family office, and other services to individuals, families, and institutional clients. Cresset also provides investment advisory services to investment vehicles investing in private equity, real estate, and other investment opportunities. Cresset Asset Management, LLC is an SEC registered investment advisor. SEC registration does not imply any specific level of skill or training.