Mortgage Origination Trainer

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: The Mortgage Origination Trainer is responsible for facilitating a variety of new hire and ongoing training classes including topics of loan origination, various third party and internal systems as well as new system implementations and roll outs. Training sessions support ongoing training on existing features, new features, and new technology platforms. The Mortgage Origination Trainer is responsible for creating new training material as well as maintaining and updating existing material. Job Responsibilities: Conduct origination new hire training classes for new Loan Officers. Act as a mentor and assist in the onboarding of new hires in an origination-focused role. Develop and conduct training sessions related to mortgage loan origination, the implementation of new software applications, procedures, and compliance requirements. Act as a liaison between departments to obtain updated processes and procedures to create and update training materials and training courses related to internal and external platforms training is conducted on. Develop and maintain curriculum for both broad and specialized micro-learnings for internal technology platforms. Provide on-demand resources for all internal technology platforms in addition to the written job aids and resources. Provide feedback and suggestions to senior leaders regarding the effectiveness and success of the various training programs. Develop and conduct training sessions related to the implementation of new software applications, procedures, products, and compliance requirements as needed. Coordinate training meetings and events as needed, both virtually and in person. Assist with companywide training sessions as needed. Travel to branch locations and corporate headquarters as needed to conduct live trainings, meetings, and events related to loan origination. Provide post-training support on questions and concerns related to the project and act as a Subject Matter Expert (SME) on the related topic. Collaborate with the Learning and Development Team to create reference materials to ensure all training is delivered uniformly. Support the Training Department by providing feedback on existing content and facilitation for new hire training to improve engagement and training methodologies. Available to travel when needed to affiliate locations as necessary, including out-of-state. Qualifications and Skills: Bachelor’s degree and/or equivalent combination of education/experience. A minimum of 5 - 7 years of mortgage industry experience. A minimum of 1 - 3 years of experience in a training role preferred. Excellent communication and presentation skills. Excellent public speaking skills and moderating groups. Excellent analytical, design, and technical writing skills to create training materials. Proficient in Microsoft Office Suite (i.e. Word, Excel, Outlook and PowerPoint). This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.