Room Service, Lead

Location: Medical Center - Fort Worth Department: Food & Nutrition Services Shift: Varying Shifts (United States of America) Standard Weekly Hours: 40 Summary: Responsible for performing lead duties within the daily operating procedures of room service, which includes duties in the call center and Ambassador duties as well as any patient care needs that may arise within the room service area. Ensures procedures are adhered to regarding patient/guest food orders. Assure that patient food preferences and menu choices are a consistent priority and that customer service standards are adhered to at all times. Work as a Diet Office Associate/Nutrition Associate as needed. Education: Must have a high school diploma or equivalent certificate. Demonstrated competence in a health care setting with at least 2 years' experience as a Nutrition Associate. Effective verbal and written communication skills. Effective customer service skills and successful completion of customer service training module. Ability to perform detailed assignments, follow directions, work under pressure, readily adapt to change in routine and work assignments and relate to patients, families and inter-and intra-departmental staff. Experience working with computers is preferred. Certification/Licensure: Must have City of Ft. Worth Food Handlers Card prior to employment. Card must be current at all times during employment. About Us: Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs. Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer. Promise, a strong word with deep meaning that everyone understands—especially kids. This is the foundation of our organization and what drives us to blaze new trails in medical care, research, advanced technology, as well as programs and initiatives that benefit children who may not otherwise have access to quality health care. Every day our employees come to work with the intention of keeping our Promise. It's the guiding principle that helps our patients and their families get better and stay healthy. As a member of our Cook Children's team, you can be an important part of making that happen.