Operations Manager - North Port, FL

Description

Title: Operations Manager

Department: Operations

Position Status: Full Time

Exempt Status: Exempt Salary

About CDS Logistics: At CDS Logistics, we are specialists in last mile delivery services for kitchen cabinets, windows, doors, and appliances. We service our customers through a nationwide network consisting of over 80 locations making over 1 million deliveries annually to homes, job sites and retail locations. Our team-oriented approach, together with our proprietary technology, enables us to exceed our customers’ expectations.

We are not perfect, but we try to be. We hold ourselves to the highest standards, ensuring every customer is treated with respect and every order handled as if it were our own. We support our team members to ensure their career success with training programs, accessible leadership, and ongoing talent development.

Our Mission: “Creating Customers by Servicing Customers”

Our Guiding Principles:

1. Respect for others

2. Can do attitude

3. Solve customer concerns immediately

4. Treat customer's orders like they are our own

5. Culture of continuous improvement

About the Job:

CDS Logistics & Home Services is seeking a dynamic professional to manage a logistics facility for a leading final mile logistics company. The Operations Manager will be responsible for overseeing all aspects of warehousing, logistics operations, and personnel/contractor management for their respective operations location. This position will report directly to the Regional Operations Manager. The primary goal for this position is to ensure excellent operational standards are met while maintaining high customer satisfaction for business executed through the respective facility.

Operations Manager:

This role will focus on driving operational performance in the state to meet and exceed customer expectations through hands-on support and strong communication strategies.

Successful applicants will be able to:

• Perform quality work within deadlines. 
• Interact and communicate professionally with internal and external customer groups.
• Prioritize daily tasks in consideration of Organizational Strategic Goals.
• Work independently while understanding the necessity for communicating and coordinating efforts with your stakeholders.

Essential Job Functions and Duties:

• Lead, mentor, and support your team to execute inbound and outbound demands for the facility, ensuring that all scheduled inbound and outbound products are executed daily in alignment with our customers’ expectations. 
• Manage and foster relationships with independent contract drivers and/or 3^rd party service providers of independent contract drivers to support the outbound schedules daily. This includes, but is not limited to ensure proper auditing activity, executing dock master tasks, issue resolution for driver team throughout daily operations, creative problem solving when faced with a service failure to still meet customer expectations, etc.
• Create an environment where operational activities: drive operational performance improvements, meet customer expectations, meet compliance requirements, develop personnel, including suggesting and executing career development plans for all direct reports, creates a culture where operational excellence and safety are top priorities. 
• Work closely with Director of Operations and human resources department to execute against talent attraction, acquisition, development, and management goals.
• Execute timely data collection to maintain operational metrics, set and achieve performance targets, reduce operational costs, and eliminate operational errors.
• Partner with key customer points of contact to facilitate relationship building and to provide optimal support levels around customer needs and expectations.
• Help promote a company culture that encourages top performance and high morale.
• Spearhead safety and compliance and lean management initiatives.
• Provide inspired leadership for the organization.
• Work with Director of Operations to assist in achieving financial goals for operations, specifically towards labor expenditures such as staff levels, wages, and labor hours against revenues.
• Ability to interpret data into a reporting structure to drive operational efficiencies and lower damages.
• Ensure all legal and regulatory documents are maintained for compliance.
• All other duties as assigned.

Key Leadership Success Factors:

• Strong communication both up and down.
• Ability to communicate expectations and hold employees accountable equitably.
• Ability to communicate with employees and stakeholders in person and via email professionally and clearly. (Strong written and verbal communication)
• Able to communicate and boost the company message leading with our guiding principles in mind (Cultural leader and personal example)
• Able to manage employees through the change cycle and establish consistently executed best practices. (Leadership soft skills)
• Able to manage and delegate the full lifecycle of complex departmental projects to completion and report on results.
• Strong ability to manage and impact metrics and KPI’s.
• Reliable, consistent leader. 

Supervisory Responsibility

• Responsible for managing warehouse and office personnel and the business relationship with our 1099 contract drivers.

Competencies

• Leadership.
• Exceptional Communication skills
• The ability to execute on and attain actionable goals.
• High level of attention to detail.
• Excellent interpersonal skills.
• Proficient with Microsoft Outlook, Word, Excel, RF Scanners, Warehouse Management Systems.
• High sense of urgency.

Physical Demands

The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, stand, walk for 8 hours per day, use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift, push, pull and/or move up to 50 pounds frequently and lift and/or move up to 100 pounds occasionally. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Travel

Little to no travel is expected for this position.

Qualifications

Qualifications:

• Possession of key competencies, including strong communication, organization, prioritization, conflict management, creative problem-solving, leadership, and decision-making skills.
• Operational leadership experience.
• Experience managing and scheduling workforce to support operational needs.
• Ability to build consensus and relationships among leadership and employees.
• Refined ability to delegate responsibilities while providing leadership and training to personnel.
• Minimum of 3-5 years’ experience in the logistics industry.
• Minimum of 1-3 years’ management experience in the logistics industry.
• Ability to travel locally as needed to support other Florida operations.

Preferred Qualifications:

• Minimum of 3-5 years experience in the logistics industry; preferable experience includes 3PL or last mile logistics.
• I have a minimum of 1-3 years management experience in the logistics industry; preferable experience includes operations management, warehouse management or dispatch management in logistics industry.
• Lean Management Certification of Yellow Belt or Higher.
• Past personnel planning and management responsibilities.