Mobile Field Engineer - Atlanta, GA

Field Services Engineer (Remote from home with 70% Travel in metro Atlanta)

Statewide Travel to various offices in Metro Atlanta

6 month project engagement

We are seeking a Field Services Engineer to join our IT support team and serve as a mobile technical expert across our corporate offices in GeorgiaWith travel up to 70%, you'll be on the front lines resolving escalated desktop, network, and application issues that require hands-on intervention and specialized troubleshooting.

Key Responsibilities:

• On-Site Technical Support: Travel to company locations throughout Georgia to resolve complex hardware, software, and networking issues that cannot be solved remotely.
• Escalation Point: Act as the primary field escalation resource for the Tier 2 end-user support team, delivering timely and high-quality incident resolution.
• Knowledge Transfer: Collaborate closely with the remote support team by documenting field findings, sharing insights, and enhancing collective troubleshooting capabilities.
• Hardware & Software Setup: Install and configure end-user devices including desktops, laptops, printers, and mobile devices, as well as deploy necessary applications and network settings.
• Documentation & Reporting: Maintain accurate service records and update tickets with issue details, troubleshooting steps, and resolutions to support knowledge sharing and analytics.

Qualifications:

Education:

• Associate's or Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience:

• 3 years of experience in a field service or enterprise technical support role.

Skills & Competencies:

• Strong troubleshooting skills in Windows environments, common business software, and basic networking.
• Working knowledge of macOS and mobile device support.
• Excellent interpersonal, communication, and customer service skills.
• Experience supporting Active Directory environments is a plus.
• Valid driver's license and reliable transportation required.

Preferred Certifications:

• CompTIA A , Network , Microsoft or Apple certifications.

Working Conditions:

• Office-based work when not traveling.
• Up to 70% travel across corporate locations in the state of Georgia.
• Occasional lifting, transporting, or installation of IT equipment may be required.

#dice

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