What are the responsibilities and job description for the Front Desk Agent position at Cedar Motor Inn?
**Job Title:** Front Desk Agent **Job Summary:** Join our team as a Front Desk Agent where you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality, guest relations, and delivering top-notch service, we want you to be a part of our team. **Responsibilities:** - Greet guests with a warm welcome and provide assistance with check-in and check-out procedures - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain a clean and organized front desk area - Process reservations, cancellations, and payment transactions accurately - Coordinate with other hotel departments to ensure guest satisfaction - Assist with night audit duties as needed - Demonstrate excellent phone etiquette when answering calls and taking messages - Uphold high standards of customer service to enhance the overall guest experience **Qualifications:** - Previous experience in hotel management, hospitality, or front desk operations is preferred - Strong customer service skills with a focus on guest services - Ability to work efficiently in a fast-paced environment - Excellent communication and interpersonal abilities - Knowledge of resort or hotel operations is a plus - Familiarity with night audit procedures is advantageous - Proficiency in customer service best practices - Demonstrated phone etiquette skills - Ability to multitask and prioritize tasks effectively If you are enthusiastic about providing exceptional guest experiences and thrive in a dynamic hospitality environment, we invite you to apply for the Front Desk Agent position with us. Join our team where your dedication to customer service will be valued and recognized.
Job Types: Full-time, Part-time
Pay: $14.50 - $15.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Marquette, MI 49855 (Required)
Ability to Relocate:
- Marquette, MI 49855: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15