What are the responsibilities and job description for the Patient Communications Specialist position at Cedar Point Health?
If you are looking for a place where teamwork is a priority and every patient counts, this might be the spot for you. Cedar Point Health is built around the idea of taking care of people. Whether it’s our patients or our staff, putting people first is our top priority.
This position is responsible for patient contacts for new patient appointments, recalls, no-shows, rescheduled appointments, follow-up appointments, and “lost” patients who have not been seen in more than a year, while ensuring the patients have a pleasant scheduling experience.
Cedar Point Health offers competitive pay and comprehensive benefits to full-time employees, including medical, dental, vision, AFLAC, employee life and accidental death insurance, 401k, and Paid Time Off including sick time.
Responsibilities:
- Makes and takes call with courtesy and compassion, and informs patients of visit requirements.
- Facilitates patient flow and communicates changes with patients and clinical staff.
- Explains financial requirements to the patients or responsible parties.
- Schedules appointments using EHR for patients, makes reminder calls one business day before appointments and maintains the schedule (e.g. cancellations or additions) to ensure accuracy.
- Performs other duties as assigned.
- Genuinely enjoys people
- Ability to handle extensive phone work
- Ability to learn medical practice protocols and the EHR scheduling system
- Knowledge of customer service principles and techniques
- Ability and desire to learn medical terminology
- Knowledge of basic math and modern office procedures
- Ability to multitask effectively, dealing with phone calls to and from patients, and others in the office in a pleasant manner
- Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency, and without taking offense
- Ability to analyze situations and respond appropriately
- Ability to maintain confidentiality regarding patient records
Education: High School Diploma or equivalent.
Experience:
Three years of experience in a customer service role.
Mental and Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a service representative that are mostly sedentary with occasional standing, walking, reaching. Daily and repetitive data entry may cause nerve problems unless ergonomic techniques are used. Periodic stress occurs from handling many calls and dealing with patient requests.
Conditions:
The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies, labs, hospitals, nursing homes, and other members of the public on a regular basis.
Salary : $15 - $20