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Training and Operations Manager

CenCore Group
San Antonio, TX Full Time
POSTED ON 1/24/2025 CLOSED ON 1/30/2025

What are the responsibilities and job description for the Training and Operations Manager position at CenCore Group?

Why CenCore?

CenCore is a highly dynamic, employee driven, results oriented company. We are a team of individuals united together in our passion to help protect national security while providing and enabling unique solutions to some of the most challenging problems and threats currently facing our government and commercial clients. As a small company, we consider the members of our team as family and are dedicated to providing career development, training, and advancement opportunities. Apply today to speak with one of our career advisement specialists and learn about the growth opportunities available to you when you become a member of the CenCore family!
Job Title
Training and Operations Manager
Location
San Antonio, TX 78201 US (Primary)
Category
Administrative / Mission Support
Job Type
Full-time
Education
Some College Coursework Completed
Job Description
  • Develops methodologies for ensuring that Supplier staff are trained in Customer systems, policies, and procedures for datacenter security using Customer and Supplier-generated training.
  • Maintains a sustainment training program to ensure continued service excellence and any changes to Customer or U.S. Government procedures or regulations.
  • Participates in the development of new training to address adjusted service requirements.
  • Maintains confidentiality, and prevention of disclosure of classified information.
  • Evaluates service quality and identifies areas for remedial or additional training.
  • Serves as the Account Manager in the absence of the incumbent.
  • Meets regularly with Customer leadership representatives for programmatic reviews.
  • Maintains comprehensive training, licensing, and qualification records for all Supplier resources providing services under this SOW.
  • Regularly travels to the portfolio of Datacenter sites to assess performance and service delivery, provide training where needed, help resolve issues, etc.
Job Requirements
  • US Citizenship.
  • Minimum of 18 years of age.
  • High School Diploma or GED.
  • Impeccable customer service skills.
  • Excellent verbal communication skills and able to interpret documents to ensure all rules and procedures are being applied.
  • Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint)
  • Active and Current Top-Secret Clearance with Polygraph.
Travel
10 - 20%

EEOC

Equal Opportunity Employer & Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Vet - https://www.dol.gov/agencies/ofccp/posters
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