What are the responsibilities and job description for the Systems Engineer position at Centaris?
Leading IT Service Provider seeks Systems Engineer to work within collaborative team environment at our Petoskey location.
Do you have strong technical experience with a variety of technologies? Are you client focused and an effective communicator with end users at all levels? Are you passionate about IT Services? If so, this is the role for you!
Centaris has over 40 years’ experience helping small to mid-sized businesses with their computer technology needs. We provide a full suite of computer technology managed IT services, including Microsoft Office 365 and Teams, as well as computer systems sales and service, structured cabling, varied voice/phone solutions, telephony, cloud VoIP solutions and internet/voice carrier services.
We have a great company culture, collaborative team environment and offer competitive pay and benefits!
The Systems Engineer will spend the bulk of their day onsite at our clients’ places of business addressing their IT issues. They are responsible for analysis, design and support of all physical infrastructure equipment and software related to the clients’ network and server/storage environments. The successful candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, have a positive attitude and enjoy being part of a dynamic team.
Job Details:
Responsibilities:
- Designs system configuration, determines hardware, software and functional specifications, and performs system installations.
- Provides advanced technical support, troubleshooting and maintenance.
- Manages and aids in project plan development and execution for server and network infrastructure upgrades.
- Makes recommendations to clients regarding systems or procedural improvements.
- Communicates with customers as required: keeping them informed of incident progress, following up on assigned tickets to closure.
- Possesses a strong client focus with the ability to communicate technical concepts with clients across all knowledge levels in a positive, clear, and concise manner.
- Maintains thorough knowledge of all tools and services in the Centaris stack.
- Participates in on-call rotation.
- Travels to client sites as needed.
Education and Experience:
Experience preferred but not all necessary.
- Bachelor’s degree, preferably in Computer Science, or Information Systems (or related degree/equivalent combination of work experience).
- Professional IT certifications.
- 7 years of administrative support experience.
- Troubleshooting and resolving technical issues involving:
- Server applications such as Active Directory, DNS, DHCP, IIS, group policies, etc.
- Microsoft’s core business applications (Exchange, SQL, etc.) and operating systems (servers and desktops) as well as line of business applications.
- Knowledge of remote access solutions including VPN, Terminal Services, and Citrix.
- Experience with MS Azure, M365, and O365.
- Experience with SharePoint and Teams.
- Advanced technical support and the ability to troubleshoot at the network level: WAN and LAN connectivity, Layer 2/3 switching, routers, firewalls, and security.
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Experience with VMware up to version 7.0
Skills:
The skills listed below are ideal. They are not all required.
- Robust problem solving, and analytical skills.
- Self-motivated with the ability to work in a fast-moving environment.
- Ability to work in a team and communicate effectively.
Benefits:
- Health Insurance
- Disability
- Life Insurance
- 401 K
- Paid Holidays and Time Off
Centaris is an Equal Opportunity Employer. Centaris does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
