Patient Services Representative

Description

This mature, professional individual is the first patient contact at the front desk. The PSR greets patients, signs patients in; acts as triage/receptionist for incoming patients and telephone calls; schedules patient appointments for new and established patients; obtains/ processes billing/insurance information; maintains medical records.

Through strong organizations skills this role also provides administrative support to our clinical team and assures availability of medical records; prepares a variety of requests for patient diagnostic testing; may transport specimens; receives/records tests results, notifies physicians of test results; may stock work areas; may order supplies and manage inventory; works on special projects; may perform secretarial duties; keeps records and files; prepares reports/correspondence; performs other related duties as required.

Major duties [include but not limited to]:

• Meet and greet patients with a warm, friendly welcome and professional manner
• Register patients upon arrival which includes: confirming demographic information; obtains insurance information
• Exits patient upon completion of appointment; collect co-pays or balances, schedules next appointment 
• Answers and triages phone calls in a timely and professional manner
• Maintains a strong rapport and open lines of communication with Virtual Assistants in the Nurse Practitioner intake process. 
• Seeks assistance from clinical and administrative team leadership to support provision of care and patient satisfaction
• Functions as liaison between patients and clinical providers via electronic medical record and emailing system
• Monitors physician schedules for accuracy, confirms pending appointments and evaluates cancelled or no shows (abandoned) appointments
• Daily clinical prep: understands and supports the clinical team needs, prints daily encounters, attaches paperwork required for morning monitoring; prepares encounter forms and required paperwork for new and returning patients
• Maintains clinic reception area and monitor patient flow
• Understands the requirements associated with HIPAA and Confidentiality for all patients

Qualifications

Knowledge, Skills and Abilities:

• Outstanding customer service skills
• Commitment to maintaining high quality patient care supports the goal of a positive patient experience
• Knowledge of the principles and practices of physician/clinical office management
• Outstanding interpersonal skills as well as strong oral and written communication skills
• Ability to operate standard office equipment
• Ability to multi-task, manage and prioritize workflow
• Strong organizational skills and detail oriented
• Computer experience including electronic medical records
• Data entry and scanning experience
• Ability to function successfully in a busy team environment
• Supports mission and vision of CARS and the field of fertility

Required Qualifications:  

• Demonstrated experience with outstanding customer services skills          
• 1-2 years physician office experience in welcoming patients, check in/checkout process, overall clinic preparation/support and medical records
• Strong administrative experience such as word processing and data base management (ie, Outlook, Microsoft Word, Excel,)
• Education and training experience that could reasonably be expected to provide the knowledge, skills and abilities listed above

Preferred Qualifications:

• Customer service training/experience
• Infertility physician office experience
• Ob/Gyn physician office experience

Salary : $20 - $21