Senior Manager of Events and Visitor Experience

The Center for Jewish History (CJH) serves as the collaborative home of five in-house partner organizations: the American Jewish Historical Society (AJHS), the American Sephardi Federation (ASF), the Leo Baeck Institute (LBI), the Yeshiva University Museum (YUM), and the YIVO Institute for Jewish Research (YIVO). Together, their collections encompass over five miles of archival documents in dozens of languages and alphabet systems, more than 500,000 volumes of books, nearly 7 million digital items, and thousands of artworks and objects, spanning 5,000 years of history.

The Center for Jewish History is seeking a highly motivated and enthusiastic individual to fill the role of Senior Manager of Events and Visitor Experience reporting directly to the CEO. The Senior Manager or Director of Events and Visitor Experience will play a pivotal role in ensuring that visitors to the Center have enriching and memorable experiences.

Responsibilities

·        Directs Visitor Experience and Events team, ensuring the delivery of excellent customer service while maintaining a welcoming atmosphere for all visitors.

·        Implements Visitor Experience and Events team staffing plan, schedule, and protocols, providing comprehensive training to staff and volunteers.

·        Supervises the A/V Department, ensuring seamless execution of audiovisual needs for events and programs, enhancing the overall attendee experience.

·        Oversees all aspects of event logistics, from contract management to on-site coordination, ensuring flawless execution and exceptional attendee experiences.

·        Generates income through the rental of the Center’s spaces, implementing effective strategies to attract clients and maximize revenue opportunities.

·        Builds clear procedures and guidelines for event protocols and strong working relationships with the Center’s Partner institutions and other various organizations that hold events at the Center.

·        Captures visitor statistics and analyzes data to uncover trends, patterns, and opportunities for driving attendance while collaborating with departments to share actionable items.

·        Other projects and work as assigned.

Prerequisites

·        Minimum 5-10 years of experience in event planning, production, logistics, or a similar role.

·        Strong organizational and communication skills, with special attention paid to details.

·        Handle concurrent events and deadlines, capability to work in a high activity environment.

·        Competence in event and project management.

·        Collaborative spirit: enjoys working with a wide variety of people and departments within the Center and partner organizations, while also being able to work proactively and independently.

·        Ability to manage stakeholder expectations and practice patience working with others.

·        Works evenings and weekends for events at the Center

Working Conditions:

·        Managing several events a week, including evenings and weekends; weekly schedule is adjusted accordingly to accommodate weekend and evening events.

·        Physical labor as outlined below.

Physical Requirements:

·        Walking around the Center buildings

·        Lifting moderate weight boxes and some furniture (rolling tables, chairs, etc.)

·        Some ladder work.

The Center for Jewish History is an Equal Opportunity Employer.

To apply send resume and cover letter to jobs@cjh.org no phone calls please.