Project Coordinator

The Center for Workforce Inclusion provides training and support to help older, low-income job seekers across the US overcome multiple barriers to employment, secure a meaningful job, and remain employed. We focus on jobseekers who have been underserved by traditional workforce development programs including formerly incarcerated individuals, Veterans, and women.

The Project Coordinator works to support the program in meeting required annual performance goals, such as but not limited to: service level, service to most-in-need, community service hours, follow-ups for Q2 after exit, Q4 after exit, and median earnings, participant, host agency supervisor, and employer customer satisfaction, CWI’s annual unsubsidized employment goal, spending annually allocated program funds, etc.

• Oversees the program support work of job seekers assigned to CWI Central Maryland for their community service assignments.
• Conducts outreach activities (such as distributing flyers, and presenting to groups) to promote the program and to recruit prospective job seekers, host agencies, and other program partners and stakeholders.
• Contacts job seeker applicants and performs initial intake interviews to determine program eligibility, calculate income eligibility, and identify personal strengths, needs, financial status, and barriers to program participation and employment.
• Orients job seekers to all SCSEP policies and procedures, including, but not limited to, expected workplace behavior; rights and responsibilities of the job seeker; SCSEP mission, payroll procedures; workplace safety, durational limit, etc.
• Develops individual employment plans (IEPs) and job search plans to identify appropriate community service assignment and host agency placement;
• Provide regular and consistent case management services to job seekers such as referring job seekers to other supportive services when needed (such as social services, housing assistance, transportation, Social Security, food insecurity, etc.), assisting with a change in community service assignment, ensure job seeker fulfills their IEP commitments, communicate job openings, coach job seeker on positive work behaviors for success, follow-up with former job seekers to collect performance data and assist with unsubsidized employment retention as needed, etc.
• Plans and conduct regular job clubs in each county to assist job seekers with unsubsidized job readiness activities such as resume preparation, preparing for and carrying out job interviews, etc.,
• Updates IEPs, Assessments, Reassessments, and Transitional IEPs timely
• Assists with the placement of SCSEP job seekers into unsubsidized jobs.

• Completes all required documentation timely including but not limited to case notes, program forms or other documentation, and required reporting.
• Enters required data from the documentation into the database(s) as needed.

• Contacts and meets with prospective host agencies for recruitment, and orient new host agency supervisors as needed.
• Follows program policies and procedures.
• Develops and maintains partnerships and cooperative relationships with any potential partner such as the public workforce, business and industry, aging agencies, economic development agencies, education and training providers, etc.
• Assists with coordinating SCSEP efforts with the public workforce system, State SCSEP Coordinator, and local Area Agencies on Aging and other community-based organizations and services in CWI Maryland SCSEP counties.
• Follows operating procedures, program policies and regulations, personnel policies, and complaint resolution procedures.
• Assists with planning and implementation of projects including, but not limited to, annual recertification, Older Americans Month, National Employ Older Workers Week, Digital Certification Training, program and fiscal compliance reviews, job fairs, data validation, Participant, Host Agency, and Employer Satisfaction surveys, etc.
• Attend CWI events (virtual or in person) such as staff meetings, job fairs, Equity Summit, etc.
• Assists with and provides support to the biweekly payroll process as needed.
• Travels as required.
• Submits accurate reports and maintains records, as required.
• Support effective satellite office operations such as assisting with monitoring supplies, mailing letters, and monitoring equipment functioning, as needed.
• Other duties as assigned.

• Prior experience monitoring and supporting the work of staff, volunteers, or interns.
• Ability to work independently and to ensure high-quality projects and customer service.
• Demonstrated ability to communicate effectively with diverse audiences in a variety of ways.
• Ability to multi-task with strong time management and organizational skills.
• Comfortable with accurate, basic arithmetic (addition, subtraction, multiplication/division)
• Experience working on and with a team and working in a fast-paced environment with strong customer service skills.
• Strong written and verbal communication skills, including public speaking and training experience.
• Experience providing job readiness skills and tools training for job search.
• Knowledge of a customer relationship management (CRM) tool is a plus;
• Establish and sustain effective relationships with partners.
• Ability to proofread a finished, typed document accurately, including gram­mar, style, and spelling.
• Demonstrated skill proficiency with MS Office Suite products (Outlook, Word, Excel, Teams, PowerPoint; other office-productivity software, such as Zoom, and Adobe Acrobat, Comfortable conducting basic internet research.

• Bachelor’s degree from an accredited college/university or equivalent experience in lieu of a degree
• Prior experience with entering data into database systems.
• Progressively responsible direct service work experience with employment and training and/or aging programs, preferred.
• Experience with low-income and/or minority older adults preferred.
• Experience in outplacement or hands-on experience helping disadvantaged and unemployed individuals return to work is a plus.
• Being a resident of Baltimore City or familiarity with community-based agencies in Baltimore City is a plus.

• This position is part-time working 24 hours a week with full benefits.
• This position is a hybrid role that combines office days with telework/remote days. The hybrid schedule will be based on responsibilities, meetings, and deliverables.
• Candidates must be flexible and able to respond to changing priorities.
• Travel up to 25%.