Loan Servicing Specialist

Servicing Specialist

Center Street Lending provides Smarter Loans for Residential Investors® to help them succeed and together rebuild quality residential properties in neighborhoods that they are proud of. Our loan programs feature Fix & Flip, Short-and Long-Term Rental, Bridge, and Ground-Up Construction. We offer attractively priced loans, quick access, hassle-free IN-HOUSE draws, no hidden fees, transparent communication, and quick results. All properties must be non-owner occupied. Center Street currently lends in AZ, CA, CO, D.C., FL, GA, MD, NC, OR, TN, TX, VA, WA. Please check out our website: www.centerstreetlending.com

Duties & Responsibilities:

• This position will be responsible for the administrative duties of existing loans, including processing payments, generating, and posting payoffs,
• monitoring loan maturity dates and reaching out to customers as necessary.
• A loan servicing specialist may also be responsible for initiating any necessary procedures for delinquent accounts. setting up or maintaining databases with loan records.
• Perform a variety of clerical tasks (including data entry and updating loan files).
• Prepare payoff statements and send to the customer.
• Ensure all applicable loan documentation is uploaded to image repository system.
• Handle loans that are complex in nature ensuring all documentation is complied with.
• Answer questions pertaining to all areas of loan servicing including payment research, loan maturity, payoff amounts, cross collateralization agreements, etc.
• This position is responsible for maintaining and updating critical loan data within the servicing system.
• Respond to phone calls/emails regarding questions on loan payment/transfer letters.
• Maintain high levels of customer service at all times.

Qualifications:

• Knowledgeable in Mortgage Terms- Promissory note, Deed Of trust, Appraisal – Preferred
• Proficient in Word, excel, All Microsoft soft word products.
• Customer oriented, able to contact customers and provide excellent follow-up and excellent customer service.
• Background in banking, mortgage, financial services & customer services – Required
• Highly organized, and comfortable using database systems and common office software programs.

Education:

• HS. Diploma required - additional education

Compensation:

• Hourly $24.04-$28.85 Bonus is 10% of annual pay - paid out quarterly.
• Onsite -Irvine, CA - M-F – 8-5

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision
• 401k plan
• Company Events
• Great Team Culture!