Account Manager

Position Summary: Act as a strategic sales professional with a passion for outstanding client service, innovation, and thoughtfulness. Manage a book of business, driving positive revenue growth and collaborating with cross-functional internal and external teams to identify and respond promptly to client needs. Lead account team with a sense of urgency and excellence that fuels on-going and future business opportunities.

Duties/Responsibilities:

• Lead day-to-day business objectives and manage on-going expectations for current clients through professional reporting style and attention to detail.
• Meet with clients frequently, serving as a primary contact and problem-solver between clients and all internal departments and vendor partners.
• Define client marketing strategy and present creative design and budget proposals, assuring all components are aligned with brand and project objectives.
• Handle multiple projects, schedule changes and impeding deadlines.
• Monitor client project costs and ensure healthy company profit margins.
• Work closely with internal departments to ensure the smooth flow of communication.
• Develop working knowledge of the clients’ inventory, graphics and booth assets.
• Become uniquely familiar with clients’ yearly trade show and event schedules and their extensive inventory of event assets.
• Negotiate contracts, invoices, secure payment terms and resolve billing disputes.
• Evaluate tradeshow/meeting results with clients and make constructive recommendations for future events.

Required skills/Abilities:

• A positive team player with outstanding client relationship-building and networking skills.
• Proven success in customer service and project management.
• Connect and engage with a variety of personalities both on the client and internal organization.
• Proven ability to meet and exceed revenue goals through managing vendors, clients and onsite event support.
• Effectively manage budgets for multiple projects.
• Strong organizational skills with the ability to multi-task.
• Exceptional attention to detail and the ability to meet strict deadlines in a fast-paced environment.
• Ability to confidently lead and communicate (written and orally) with clients and internal staff.
• Superior problem-solving skills and a quick thinker.
• Ability to make tough decisions independently with initiative.
• Anticipate obstacles and have a sense of urgency.
• Strong computer skills including Microsoft Office (specifically Word, PowerPoint, Excel, and Outlook).

Education and Experience:

· Bachelor’s degree in Business, Business Administration, or related field, or comparable record of sales leadership experience required.

• Undergraduate degree in marking, communications, advertising, public relations, or other equivalent area of study.
• 7-10 years account management/project management experience. Tradeshow or event experience a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.

• Travel to client tradeshow/events required with the ability to work extended hours and weekends when necessary.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Account management: 1 year (Preferred)
• Tradeshow Industry: 1 year (Preferred)

Work Location: One location