Office Visit Scheduler

Position Purpose

The Office Visit Scheduler is the first point of contact for many patients. This person has the responsibility to make a good impression by demonstrating a pleasant, helpful, and comforting manner while making appointments, directing calls, and answering patient questions. The Office Visit Scheduler processes referrals, verifies insurance, and checks if insurance referrals are needed for procedures.

This position will be based out of our Fort Collins clinic, but training will be provided in our Greeley office.

Essential Job Functions

• Provide access for our patients to our providers for care by answering incoming calls and scheduling office appointments for patients in the EMR system following protocols for data entry paying close attention to demographic and health insurance information.
• Process both external and internal referrals in order to schedule patients appropriately for office visits or procedures; schedule appointments in EMR following protocols for data entry paying close attention to demographic and health insurance information.
• Verify insurance information through electronic means as well as by telephone.
• Communicate information received from insurance company regarding benefits for outpatient procedures, insurance and PCP referrals and authorizations. Obtain PCP and Insurance Referrals when applicable.
• Communicate with patients and/or patients’ PCP to ensure insurance referrals are on file prior to their office visit or procedure.
• Ensure all insurance plans are in network. If patients are considered out of network, communicate this with the patients to determine next steps for processing.
• Assist with Check-in overflow. Check demographic and health insurance information in the EMR system.
• Assist with Check-out overflow by making follow-up appointments with the patient, collecting co-pays, deductibles and co-insurance and entering payments in the EMR.
• Understand and adhere to all HIPAA regulations to maintain our patients’ privacy.
• Requires regular, predictable attendance.
• Flexibility is essential for success with CFG and on occasion, our employees may be asked to complete projects and tasks that could be outside of their normal scope of duties.

Required Competencies

• Effective Communication – both verbal and written
• Documentation and Information Recording – Possess excellent attention to detail as well as data entry skills.
• Customer Service – Ability to respond to questions appropriately and listen attentively.
• Professionalism – Build solid working relationships and support co-workers to foster a friendly work environment.
• Time Management – Must be able to work under pressure and complete projects according to established timeframes.
• Demonstrated comfort with Windows-based computer systems.

Preferred Competencies and Experience

• · Medical Office: 1 year
• · Customer service in a medical office setting
• · High School diploma or equivalent training or knowledge acquired.
• · Experience scheduling in an EMR

Working Conditions and Physical Requirements

• Ability to walk, stand, stoop, bend, or sit for extended periods of time.
• Physical demands: percentage of time spent in each activity (estimate)
• Walking 15% - assisting patients, delivering information personally to other departments, collaborating with other department employees.
• Sitting 85% - answering the telephone, scheduling appointments and procedures in the call center, working at the front desk, working on the computer.
• Number of pounds that must be lifted, carried, pushed or pulled: up to 20lbs.
• Climbing on step ladders to reach top shelves, stooping, kneeling, crouching, reaching, fingering (like keyboarding, controls on a scanner, fax, etc.)
• Ability to speak clearly to be understood by our patients and employees.
• Ability to hear within normal range. Able to hear patients on the phone in a noisy call center/front desk environment.
• Acuity near and far. Ability to see within normal parameters, and to distinguish colors.
• Ability to work for extensive periods at computer keyboarding.
• Works in a well-lit heated/air-conditioned environment. Temperatures between 68 and 74 degrees.
• Work may involve exposure to communicable diseases, medicinal preparations and other conditions common to a clinic environment.

Equipment used

Computer, printer, multi-line telephone, headset, fax machine, scanner, postage machine

Benefits

The Centers for Gastroenterology is proud to offer medical, dental, vision, life insurance, identity theft protection, a monthly HSA contribution, a 401(k) option with employer matching, 7 paid holidays, a personal holiday, a generous PTO package, a quarterly bonus program, an Employee Assistance program, voluntary accident and critical illness benefits, professional development opportunities, and of course, an awesome work environment!

Equal Employment Opportunity

Centers for Gastroenterology is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military, or veteran status

Job Type: Full-time

Pay: $17.03 - $20.85 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Gastroenterology

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to Relocate:

• Fort Collins, CO: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $21