Billing Analyst

Summary/Objective

To provide support and analytics to the Billing & Revenue Manager and other leaders across the organization. You’ll ensure that our domestic & global customers are invoiced correctly and in compliance with their contractual commitments. When customers have questions about their bills, you will collaborate across functions to resolve them. Your role is critical in ensuring that our customers pay their invoices in a timely manner and find it easy to do business with us.

Essential Functions

• Supporting monthly invoice generation including gathering billing data, calculating and posting charges, and creating and distributing invoices.
• Reviewing and researching data to identify and resolve errors and billing variances.
• Processing customer requests for credits and monitoring contractual commitments.
• Coordinating rating calculations and adjustments and providing written confirmation of resolution.
• This position will specifically be responsible for Evoque billing functions.
• Analyze customer inquiries of complex strategic accounts for appropriate resolution
• Prepare ad hoc billing related reports with complete analysis and recommendation for resolution
• Perform complex customer account reconciling with complex hierarchy and billing processes
• Process complex non standard billing transactions
• Works with other departments, outside providers, internal and external customers to resolve issues, improve processes, and ensure understanding by all parties
• Troubleshoots complex billing disputes requiring cross functional knowledge and applies judgment for appropriate action
• Use excellent verbal and written communication skills to build strong relationships with internal and external customers while influencing others
• Operates effectively as part of a team and in managing own work
• Perform complex root cause analysis to reduce or eliminate billing issues
• Review, analyze, reconcile and escalate any billing issues
• Run, analyze and delegate unprocessed billing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

Must have strong verbal and written skills

Experience in using Microsoft Office (Excel, Word, Access, Outlook)

Experience with billing systems, products and services.

Previous NetSuite experience a plus

AAP/EEO Statement:

Centersquare provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Centersquare complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.