What are the responsibilities and job description for the Clinical Services Pharmacy Technician position at CenterWell Pharmacy, Inc.?
Description The Consultative Pharmacy Technician 2 certified Pharmacy Technician who acts as an intake for all calls from patients, pharmacies and providers. The Consultative Pharmacy Technician 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments. Responsibilities The Consultative Pharmacy Technician 2 addresses questions related to specific assigned area and assists with medication research. Triages calls that require consultation with a pharmacist. Makes outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Required Qualifications Must have an active Pharmacy Technician or Tech in Training license Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting Excellent communication skills Experience using multiple computer applications simultaneously and strong data entry skills A positive, proactive attitude with a passion for customer service Must be passionate about contributing to an organization focused on continuously improving consumer experiences Preferred Qualifications High School Diploma or GED Bilingual in Spanish Additional Information Scheduled Weekly Hours 40