IT Support Technician - University of Minnesota Medical School CentraCare Regional Campus St Cloud

This position is employed by the University of Minnesota, not CentraCare. Applications submitted to CentraCare will not be accepted. Click here to be considered for this position.

The University of Minnesota Medical School is seeking a highly skilled and collaborative IT Support Professional to provide comprehensive technical support for our St. Cloud campus, as well as support across our multi-campus environment. This role will be instrumental in ensuring the smooth operation of our device management, supporting our multimedia spaces and Zoom technology, serving as a key liaison for AI and cognitive computing initiatives, and working closely with simulation and curriculum teams. The ideal candidate will possess a strong technical aptitude, excellent problem-solving abilities, and a proactive approach to supporting the technological needs of our faculty, staff, and students.

This position is based on campus. Per UMN policy, work may be done remotely when appropriate and approved by your manager. All UMN employees are expected to follow applicable public health and safety procedures.

Pay and Benefits

Pay Range: $31.35 - $33.65 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Work Location: In Person

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Required Qualifications

• Bachelor's degree in Information Technology or a related field plus at least two years of experience or master's degree.
• Strong working knowledge of Jamf for macOS and iOS device management.
• Strong working knowledge of Microsoft Configuration Manager (SCCM) and/or Intune for Windows and other device management.
• Working knowledge of multimedia systems, including classroom recording equipment, audio-visual technologies, and video conferencing platforms, with an emphasis on Zoom.
• Experience with troubleshooting hardware, software, and network issues.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and as part of a team in a multi-campus environment.
• Strong organizational and time management skills.
• A proactive and solution-oriented approach to problem-solving.

Preferred Qualifications

• Experience supporting AI products or cognitive computing technologies.
• Familiarity with simulation technologies used in educational or research settings.
• Experience working in an educational or academic environment.
• Relevant certifications (e.g., Jamf Certified Tech, Microsoft Certified: Endpoint Administrator Associate).

Additional Qualifications

• Exceptional attention to detail and organizational skills.
• Strong communication skills, both verbal and written, with the ability to engage effectively with students, faculty, and staff.
• Ability to prioritize tasks and manage multiple projects simultaneously while maintaining accuracy and quality.
• Collaborative approach, with the ability to work independently and as part of a team.
• A strong commitment to student success and fostering an inclusive, supportive learning environment.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

This position is employed by the University of Minnesota, not CentraCare. Applications submitted to CentraCare will not be accepted. Click here to be considered for this position.