What are the responsibilities and job description for the Customer Experience Coordinator position at Central Air & Technologies?
**Job Summary:**
We are seeking a Customer Experience Coordinator to manage the day to day scheduling operations, ensure that jobs are ready for installation. Responsible for the creation of department job files, contacting customers regarding scheduling, scheduling subcontractors and inspections. Responsible for coordinating communication between installers, field supervisors, customers, vendors and the office
**Responsibilities:**
- Update and maintain schedule board with all sold jobs, communicate scheduling issues with other departments including sales.
- Create all job packets
- Coordinate with vendors as needed regarding returns, warranty, delivery, etc
- Process extended warranties and customer rebates.
- Take & schedule incoming sales appointments
- Schedule and coordinate all service calls as calls are received.
**Experience:**
- Proven experience in a customer service role
- Strong communication skills for outbound calling and written correspondence
- Proficient in data entry and ability to analyze customer data
- Ability to communicate effectively with customers
This position offers the opportunity to lead a dedicated team, enhance customer experiences, and contribute to the overall success of our organization. If you have a passion for delivering excellent customer service and possess the required skills, we invite you to apply for this rewarding role.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- On-the-job training
Experience level:
- 1 year
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Ability to Relocate:
- Spearfish, SD 57783: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $18