What are the responsibilities and job description for the South Houston Nissan - Body Shop Estimator position at Central Automotive Group?
South Houston Nissan is looking to hire an Estimator at our dealership!
Job Summary:
The Estimator position is a dynamic role often tasked with multiple responsibilities through the day. This includes writing detailed estimates, handling insurance claims and communicating to clients.
Duties/Responsibilities:
- Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage.
- Estimates cost of labor and parts to repair or replace damaged items.
- Help Manage incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Coordinate the pick-up and delivery of luxury vehicles directly with clients and vendors.
Required Skills/Abilities:
- Proven customer support experience or experience as a client service representative.
- Prior Estimating experience is required
- Insurance Claims handling experience
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Equal Employment Opportunity
The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at HR@centralautomotivegroup.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.
