What are the responsibilities and job description for the Business Solutions Relationship Manager position at Central Bank?
What You’ll Do
As a valued member of the broader Business Solutions team, you will be relied upon to assist the Business Solutions process and to contribute value to the bank’s decisions. You will build rapport with internal and external customers and become a key player in an essential function of our bank. Your strong combination of interpersonal, analytical, and decision-making skills makes you a valued resource and partner as you:
Customer Onboarding and Training Support
At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and the ones that shape our culture. Some are defined by geography, while others bring us together through shared experience, values, lifestyle or goals.
Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought and values to create better conversations – and thus – better decisions around the most important issues we face as an organization and community of professionals.
Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunity for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives, and compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand and support the differences that make us better – together.
You’ve Got This
As a valued member of the broader Business Solutions team, you will be relied upon to assist the Business Solutions process and to contribute value to the bank’s decisions. You will build rapport with internal and external customers and become a key player in an essential function of our bank. Your strong combination of interpersonal, analytical, and decision-making skills makes you a valued resource and partner as you:
- Serve as the initial and primary contact for Business Solutions products.
- Build strategic relationships internally & externally
- Leverage teamwork to provide a seamless delivery to clients
- Serve as a subject matter expert on all products and services that the department offers
- Assist with researching and analyzing competitive strategies and services.
Customer Onboarding and Training Support
- Provide onboarding and training to new Business Solutions customers as needed.
- Provide training, support and partnership to various internal departments as needed.
- Coordinate smooth transition to Customer Support as needed.
- Develop a Business Solutions marketing plan utilizing effective sales techniques that will generate new relationships and cross-sell various products and services including commercial, investment and trust.
- Develop and manage relationships and make presentations to existing and potential customers.
- Work with businesses to identify areas of opportunities and recommend appropriate and necessary services and/or products.
- Qualify potential referral opportunities to other areas of the bank through conversations before making a referral to appropriate sales team(s).
- Competitive Salary; determined by experience and skills
- Comprehensive Benefits package that includes; 401(k) company match, Paid-Time Off (PTO), Volunteer Days Off (VTO)
- Paid Federal Holidays
- Tuition Reimbursement
At Central Bank of the Midwest, our roots run deep in the communities that define our footprint and the ones that shape our culture. Some are defined by geography, while others bring us together through shared experience, values, lifestyle or goals.
Our Associates are the Bank, and Everyone is welcome here. We believe in the diversity of culture, experience, thought and values to create better conversations – and thus – better decisions around the most important issues we face as an organization and community of professionals.
Central Bank of the Midwest is committed to building an inclusive culture that opens a world of opportunity for our team, customers, and every community within our reach. We embrace people and opportunities, engage with our time, talent and resources, and elevate relationships through added value. With a shared commitment to our core values, we RISE together! We RISE by lifting others. These words provide a benchmark for our motives, and compass to guide our words and actions. We pledge to create and sustain a culture of belonging, where we can learn, understand and support the differences that make us better – together.
You’ve Got This
- Bachelor’s degree, preferably in Business or related field. Consideration may be made for experience in lieu of bachelor’s degree.
- 2 years’ recent experience in a client-facing role in Treasury/Cash Management/Card Services, Financial Services or related business service.
- Demonstrated experience and success in a business solutions role.
- Effective problem-solving, organizational and time management skills
- Knowledge of different Banking products including online banking, wire transfer, ACH processing, card operations, and risk management
- Strong written, verbal and interpersonal communication skills
- Ability to identify and solve difficult problems involving multiple facets and variables
- Ability to read, analyze and interpret business periodicals, technical procedures or governmental regulations
- Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.