Teller

Job Description

Provides quality, personalized customer service in person and by telephone using the customer's name, greetings, and closings to ensure customer satisfaction;

follows our Legendary Service Standards and the teller sales and referral model.

Receives checks and cash for deposits to accounts and processes deposits accurately and in accordance with financial institution procedures.

Cashes checks and processes withdrawals accurately and in accordance with financial institution procedures.

Accepts and processes loan payments and generates customer receipts.

Processes currency and coin orders.

Places holds on accounts in accordance with financial institution's procedures.

Maintains cash drawer within prescribed limits.

Purchases from and sells money to vault as needed.

Verifies and balances assigned cash drawer daily.

Assists in identifying cash offages.

Maintains cash drawer variances within CBOK's guidelines.

Accurately completes Currency Transaction Reports, Monetary Sales Logs, and Suspicious Activity Reports as necessary to comply with the Bank Secrecy Act.

Obtains appropriate documentation from customers and non-customers.

Explains, promotes, and sells retail products and services.

Recognizes and identifies cross-selling opportunities and refers customers to the appropriate area of the Bank for additional products and services.

Actively participates in iStep program; attends appropriate sales and iStep meetings and training; utilizes iStep program initiatives;

works with manager to set iStep goals and takes responsibility for reaching targeted goals.

Attends all required training.

Acquires and maintains knowledge of relevant products, services, policies, and procedures.

Acquires and maintains thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (, Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.

evidenced by appropriate application of these regulations in day-to-day operations.

Acquires and maintains thorough understanding of security procedures; practices established procedures.

Assists others in the department / facility as needed and / or directed.

Requirements

Education and / or Experience :

High school diploma or equivalent

Previous teller or cash handling experience preferred

Previous customer service experience preferred

Previous sales experience preferred

Knowledge of bank accounts and services, policies and procedures, and regulations preferred

Experience with banking software preferred

Computer and Equipment Skills :

Ability to operate teller and office equipment including computers, calculators / adding machines, telephones, voice mail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, remote capture machine, and security devices.

Knowledge of spreadsheet and word processing software preferred

Communication Skills :

Ability to read, write, and speak English

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Strong sales, interpersonal, and communication skills

Mathematical Skills :

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent

Ability to accurately count, receive, and disburse cash

Reasoning Ability :

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations

Last updated : 2024-05-31