What are the responsibilities and job description for the Advice and Admissions Team Leader - Internal Only position at Central Bedfordshire College?
Location: Bedford
Salary: Between £28,325 and £33,231 DOE and Qualifications
Expires: 11/08/2025 23:59
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Role: Advice and Admissions Team Leader – Internal Only
Location: Bedford College – Cauldwell Street Campus
Salary/Benefits: Salary is between £28,325 and £33,231 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.
Hours/Weeks: 37 hours per week – 52 weeks per year
Contract Type: Permanent – Full Time – Internal Only
About The Role
We are currently seeking an Advice and Admissions Team Leader to join our Customer Services department at The Bedford College Group.
As an Advice and Admissions Team Leader, you play an important role in the success of our students through:
Interviews to be held: 18 August 2025
Successful candidates must also be able to demonstrate alignment to our organisational VISION values:
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.
Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.
Safeguarding our Students
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.
This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.
Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.
Apply
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Salary: Between £28,325 and £33,231 DOE and Qualifications
Expires: 11/08/2025 23:59
Apply
Role: Advice and Admissions Team Leader – Internal Only
Location: Bedford College – Cauldwell Street Campus
Salary/Benefits: Salary is between £28,325 and £33,231 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.
Hours/Weeks: 37 hours per week – 52 weeks per year
Contract Type: Permanent – Full Time – Internal Only
About The Role
We are currently seeking an Advice and Admissions Team Leader to join our Customer Services department at The Bedford College Group.
As an Advice and Admissions Team Leader, you play an important role in the success of our students through:
- Team Leadership & Service Excellence – Lead and manage a team of advisers to deliver high-quality front-of-house, admissions, and IAG services, ensuring professionalism, performance against KPIs, and compliance with policies and GDPR.
- Admissions Management – Oversee the end-to-end admissions process, from application review to enrolment, ensuring accuracy, policy adherence, and proactive engagement to maximise student conversion and retention.
- Information, Advice & Guidance Delivery – Provide accurate, impartial advice on courses and services across multiple channels, support applicants through their journey, and maintain up-to-date knowledge of offerings and support systems.
- Customer Experience & Data Integrity – Ensure a welcoming and efficient customer experience, maintain accurate records in CRM systems, resolve queries effectively, and contribute to continuous improvement through feedback and reporting.
- Collaboration & Events Participation – Work closely with internal departments and external agencies, support recruitment events, and contribute to the wider goals of the Marketing, Communications & Student Recruitment Directorate.
- Education & Qualifications – Holds Level 3 education (e.g., A-Levels), GCSEs in English and Maths (A–C), ongoing professional development, and either possesses or is willing to obtain a Level 4 IAG qualification.
- Experience & Impact – Proven success in delivering services that positively affect student outcomes and customer targets, with experience in fast-paced, customer-facing environments and a strong track record of high performance.
- Knowledge & Awareness – Skilled in handling client confidentiality and data protection, promoting equality and diversity, and working effectively with diverse groups while demonstrating empathy and understanding of customer needs.
- Communication & Technical Skills – Excellent grammar and interpersonal communication across all channels, highly IT literate with data handling capabilities, and able to manage resources and collaborate effectively under pressure.
- Leadership & Professionalism – Motivated and confident team leader with the ability to inspire others, maintain professional standards, travel across campuses, work flexibly, and uphold safeguarding responsibilities.
Interviews to be held: 18 August 2025
Successful candidates must also be able to demonstrate alignment to our organisational VISION values:
- Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
- Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
- Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
- Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
- Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
- Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.
Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.
Safeguarding our Students
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.
This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.
Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.
Apply
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Salary : $28,325 - $33,231
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