LTSS Manager (BAP Program)

POSITION:             LTSS Manager  (BAP Program)

DESIGNATION:      Exempt / Non-Union

POSITION SUMMARY:

The LTSS Manager reports to the Sr. Director of LTSS and is responsible for the oversight and the day-to-day operations of one or several programs in the Special Programs Department. S/he will work collaboratively with the Sr. Director of LTSS, and other managers, supervisors, and directors as needed. The LTSS Manager will provide direct supervision to the staff assigned to the programs.  

Special Programs Department manages the following programs: Senior Care Options Plans (SCO), One Care Plans (OCP), Community Partnership (CP) under Accountable Care Organizations Partnership (ACO).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Assist in the selecting, orienting, and training of the supervised staff.
• Responsible for the direct supervision of staff hired to support the programs. Conduct regular staff performance reviews and ongoing feedback.
• Ensure compliance with CMS, EOEA, and other applicable State and Federal regulations and programs, CBES policies and procedures, quality performance measures, and productivity standards.
• Ensure job-related tasks are accomplished within the required timeframe by communicating job expectations, monitoring, and appraising job results.
• Provide coaching and mentoring to staff. Consult with Human Resources regarding employee-related matters.
• Develop, coordinate, and ensure adherence to programs policies, procedures, and quality and productivity standards.
• Work with the CBES Operation Team to assist in gleaning information required to forecast program membership and help implement new Long-Term Support Care programs as needed.
• Prepare monthly reports, budgets, and other supporting documentation as requested by CBES Operations Team.
• Maintains quality service by enforcing quality and work standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing, and maintaining professional networks.
• Serve as a liaison between the SCO and OC Plans, CPs, ACO Partners, Protective Service Agencies, Boston Housing Authority, and Property Management and CBES staff, providers, and consumers as needed.
• Review and reconcile monthly member rosters.
• Review consumers’ assignments to care managers monthly.
• Participate in internal and external meetings as required.
• Provide consultation to the Special Programs Care Managers, supervisors, and other CBES staff regarding consumer assessments and service planning, resources, time management, problem-solving techniques, and mental health issues.
• Ensure that the staff identifies elders in at-risk situations, including abuse, neglect, and financial exploitation. Report to and collaborate with an appropriate crisis intervention agency, including Protective Services and Elders at Risk programs, to alleviate abuse, neglect, and other crises.
• Provide coverage for the Sr. Director of LTSS, other LTSS Managers, and Supervisors, and oversee the care managers if the manager/team supervisor is absent, including weekly supervision meetings and performance evaluations. Approve timesheets, weekly schedules, time-off requests, and conduct other related paperwork and duties as needed.
• Protect Consumers’ Personal Health Information (PHI) and report suspected security breaches.
• Other duties and projects as assigned.

QUALIFICATIONS:

• Three years working in an Aging Services Access Point organization with case management experience with at least one year of supervisory experience strongly preferred.
• Strong organizational and problem-solving skills are required.
• Excellent interpersonal, written, and verbal communication skills are required.
• Must be able to work with a diverse population and within a multi-disciplinary team.
• Must be familiar with the federal and state programs and local resources.
• Must have strong computer skills, including knowledge of Microsoft Office and SAMS.
• Prior experience working with MassHealth, SCO or One Care Plan, or other insurance plans is a plus.

EDUCATION, SKILLS, AND EXPERIENCE:

• Bachelor’s degree preferably in social work, human services, nursing, psychology, sociology, or a related field with a minimum of three years of experience in the human service field, preferably working with elders.

PHYSICAL REQUIREMENTS OF THE JOB:

• Ability to lift and carry objects frequently weighing up to 10 to 15 pounds.
• Ability to climb stairs.
• Ability to travel to the community to perform visits at consumers’ homes.
• Work requires regularly standing, stooping, and bending