Career Coach

Legal Name of Agency: Central City Neighborhood Partners

Position Title: Career Coach

Name and Title of the person (position) to which this Position reports:

Financial Empowerment Program Manager

Hours and Benefits: Full time position, $22 hr, 40 hours per week,

ORGANIZATIONAL/PROGRAM BACKGROUND:

Central City Neighborhood Partners (CCNP) was established in 1994 and incorporated as a formal non-profit

collaborative in 2000 to address the socio-economic conditions impacting low-income families living in the Central

City, Westlake and Pico-Union communities. With the mission of catalyzing partnerships to systemically address the

multiple challenges facing low-income families, CCNP works with its partners to help families create pathways to

financial security and economic opportunity through our Financial Opportunity Center (FOC). The FOC program is

funded by LISC. The FOC is a career and personal finance service center that helps low-to moderate-income people

build smart money habits and focus on the financial bottom line by providing integrated employment and career

counseling, one-on-one financial coaching and education and low-cost financial products that help build credit,

savings and assets. The FOC also connects clients with income support such as food stamps, utilities assistance and

affordable health insurance.

Position Overview

The Career Coach provides direct services for low-to moderate-income individuals who are enrolled as Financial

Opportunity Center participants. This person will interact with employers, service providers, and neighborhood

residents. The successful candidate will augment the employment component of the Financial Opportunity Center

(FOC) by (1) identifying employment sectors and employers able to hire FOC participants from CCNP’s targeted

neighborhoods; (2) assisting FOC participants in identifying long-term career aspirations and develop steps for

achieving their goals; (3) preparing FOC participants for employment opportunities through individual coaching on job

search techniques, interview etiquette, resume development and related topics; and (4) helping FOC participants

connect with employment or skills training to secure employment and to advance to a better job. The Career Coach

will also hold workshops, network and maintain relationships to actively promote career opportunities.

Career Coach will perform a broad range of duties spanning the full employment cycle, including, but not limited to

providing expert counsel, support and/or monitoring of the following:

1. Design and implement outreach strategies to promote and encourage use of employment services by

employers, residents and community stakeholders;

2. Screen participants for program eligibility and conduct intake and orientation;

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Central City Neighborhood Partners – Career Coach 7.21.2023

3. Interview participants to assess interest/qualifications for employment training and/or placement;

4. Provide career coaching, follow up, and job retention services;

5. Instruct participants in job seeking application procedures, resume writing, interview preparation and job

retention skills and attitudes through one-on-one career coaching and/or workshops;

6. Initiate and maintain ongoing personal contacts with a variety of business and industry representatives and

job placement/training agencies to promote the program for participant placement;

7. Ability to communicate the benefits and employment support services provided by the program to employers,

including addressing employer’s special needs;

8. Work with employers to identify specific skills they are seeking and developing a process for participants to

acquire those skills;

9. Understand how and where to search for job leads; keeps current with trends and maintains updated labor

market information obtained through research;

10. Collect data from employers related to job orders, including job requirements and skills;

11. Ability to successfully match job skills with applicant qualifications;

12. Keep updated regarding job fairs and internet resources; and participates in outreach and recruitment

activities by attending job fairs;

13. Work as a member of the cross-functional team to provide integrated employment, financial coaching and

income support services to participants and their families served by sharing information, participating in team

meetings, and helping to track and report progress outcomes;

14. Ensure that all clients activities are documented and in compliance with the program objective;

15. Ensure confidentiality of all records and maintain individual client files;

16. Collect and compile customer data for program assessment and evaluation purposes and incorporate

customer success stories and anecdotes into program reports; may include preparing and entering data into

various data tracking systems, and pulling/reviewing pre-set reports as needed by funder or for program

evaluation purposes;

17. Track participant activity, progress and outcomes through SalesForce;

18. Attend and actively participate in team meetings, in-service trainings, staff development meetings, and all

required FOC meetings, conferences and trainings;

19. Assist and participate in the planning and coordination of monthly, quarterly, and yearly events for FOC

participants and their families, including community resource fairs and special events.

20. Other duties as assigned by supervisor and executive leadership.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

▪ Experience in career coaching and employment placement;

▪ Knowledge and experience integrating financial coaching and income supports within employment services;

▪ Empathetic listener and non-judgmental interviewing skills;

▪ Creative problem solver and ability to take initiative;

▪ Excellent work ethic and ability to work under pressure, address multiple priorities and meet deadlines;

▪ Ability to maintain appropriate, professional boundaries and confidentiality;

▪ Excellent organizational and administrative skills with the ability to manage multiple tasks and projects in a

timely manner and complete high quality and timely documentation;

▪ Excellent interpersonal communication and writing skills;

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Central City Neighborhood Partners – Career Coach 7.21.2023

▪ Culturally competent in working with the public and individuals with various cultural and economic

backgrounds and abilities.

▪ Friendly, dependable and flexible team player with the ability to use tact and diplomacy in communication

and adapt to changes in a busy work environment while maintaining effectiveness and efficiency;

▪ Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors and the public.

▪ Work as part of a team and collaborate with co-workers; and complete projects under tight deadlines even

when there are competing requirements and changes in assignments.

▪ The ability to read, write and speak in English and Spanish is required, given that many of the targeted

families are monolingual in Spanish. Cultural sensitivity is required.

EDUCATION AND CERTIFICATION REQUIREMENTS

▪ Bachelor Degree or equivalent education and experience in career coaching and employment placement

Other Requirements

▪ Successfully pass all post offer, pre-employment screening requirements, including criminal background

check, and provide proof of eligibility to work in the United States.

▪ TB Certificate

▪ Full COVID-19 Vaccination

▪ Must have reliable transportation and State required automobile insurance coverage and valid Class C

California driver’s license (mileage to be reimbursed)

Physical Requirements

1. To perform this job the individual must be able to carry out all essential functions satisfactorily. Reasonable

accommodations may be made to enable qualified individuals with disabilities to perform the essential

functions of the job.

2. Approximately 50% of time is spent sitting, while frequently required to walk, stand and bend.

3. Must be able to speak and hear well.

4. Good vision is imperative.

5. Occasionally required to stoop, kneel, crouch or crawl.

6. Employee will be required to lift and/or move up to 25 pounds without assistance

Expectations for All Central City Neighborhood Partners Staff

Candidates for employment at a CCNP, regardless of position, will consistently demonstrate the following:

1. Unwavering belief in and commitment to fulfill the mission of Central City Neighborhood Partners.

2. Deep commitment to the success of all families and Youth

3. Commitment to excellence and high standards -- for self, families, and colleagues.

4. Continuous learning by engaging in reflection, self-assessment, and individual professional development.

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5. Use of data to inform decisions and drive continuous improvement.

6. Ability to thrive as a member of a collaborative team.

7. Self-motivation and initiative with solutions-oriented disposition.

8. Belief in and ability to develop respectful relationships with the families we serve marked by sensitivity to the

families cultural and socioeconomic characteristics.

9. Excellent oral and written communication skills.

10. Ability to effectively handle challenging situations

11. Comfort with basic Microsoft Office applications and a curiosity and propensity to push own adoption of new

technology and approaches.

12. Regular, punctual attendance and professional appearance.

Central City Neighborhood Partners (CCNP) is an Equal Employment Opportunity Employer

It is the established policy of Central City Neighborhood Partners (CCNP) o provide equal employment and advancement opportunities to

all qualified applicants and employees without discrimination with regard to race, religious belief (including dress or grooming practices),

color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin (including

possessing a driver’s license issued under Vehicle Code § 12801.9), ancestry, sexual orientation, gender identification and expression,

transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status,

enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or

volunteer, or any other classification protected by law. CCNP also prohibits discrimination based on the perception that anyone has any of

those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Employee:________________________________________________________ Date_____________________

Immediate Supervisor:_______________________________________________ Date:____________________

HR:_______________________________________________________________ Date:_____________________

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Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Weekly schedule:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Are you fully COVID-19 Vaccinated?

Education:

• Bachelor's (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Los Angeles, CA: Relocate before starting work (Required)

Work Location: In person

Salary : $22