Senior Administrator- Collaboration & Voice Systems

Description

Reporting to the Senior Engineer, Collaboration and Voice Systems, the Senior Administrator is responsible for the administration and support of Central’s voice, video, and real-time collaboration platforms. This role manages day-to-day operations, including upgrades, migrations, maintenance, troubleshooting, and responsive end-user support, to ensure reliable and secure communication services. In addition, the Senior Administrator plays a key role in shaping and executing Central’s migration roadmap to Webex Calling, contributing technical expertise and strategic input to enhance the organization’s collaboration capabilities.

Key Responsibilities

• Administer, manage, and provide Tier 3 support for all Cisco voice and collaboration systems, including call control, voicemail, Webex/video conferencing, instant messaging, fax over IP, and contact center solutions.
• Create and maintain comprehensive system documentation, operational standards, and end-user guides for all supported services.
• Monitor, test, and analyze system performance using key performance indicators to ensure SLAs are consistently achieved and services operate at peak efficiency.
• Investigate utilization patterns, vendor capabilities, and industry trends to identify opportunities to enhance collaboration services and deliver innovative solutions.
• Recommend and implement improvements to increase system efficiency, reliability, scalability, and overall performance.
• Plan, test, and execute system upgrades, patches, and maintenance activities in coordination with vendor releases and internal change management processes.
• Partner with the Central Service Desk by providing Tier 2/Tier 3 escalation support, ensuring timely resolution of complex service issues and effective end-user support.
• Continuously evaluate and champion new technologies and best practices to evolve the organization’s collaboration capabilities.
• Other duties as required
  
  

(The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and additional responsibilities may be assigned.)

Qualifications

• Experience administering Cisco Unified Communications Manager (CUCM), Unity Connection, Unified Contact Center Express, Fax over IP, and other Cisco collaboration systems.
• Experience with Cisco Webex Calling, Webex Meetings, and Webex Contact Center.
• Familiarity with SIP session border controllers (SBC), particularly Cisco CUBE.
• Hands-on experience with Cisco video conferencing systems and Webex conferencing solutions.
• Exposure to Microsoft Teams and Operator Connect integrations.
• Relevant Cisco certifications such as CCNA Collaboration, CCNP Collaboration, or CCIE Collaboration.
• Ability to lift/move computers, peripheral equipment and supplies (≤50Lbs)
• Domestic travel required (10%)
  
  

Minimum Experience & Education

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred, or equivalent work experience.
• 5 years of hands-on experience administering and supporting enterprise VoIP/telecommunications environments.
• Proficiency in VoIP troubleshooting, including call tracing, SIP protocol analysis, and debugging.
• Strong knowledge of TCP/IP networking and SIP telecommunications protocols.
• Experience managing voice, video, and collaboration platforms in on-premise and/or cloud environments.
  
  

POSITION INFORMATION

• This position pays $95,000 - $110,000 per year depending on experience
  
  

Benefits Package & Employee Programs

• Comprehensive Medical, Dental, and Vision Insurance
• Free Life and Disability Insurance
• Health and Dependent Care Flexible Spending Accounts
• 401k with 3% company match and annual employer discretionary contribution
• Paid vacation, holidays and sick time
• Employee Assistance Program
• Access to thousands of free online courses
• Discounts on cell phones, movie tickets, gym memberships, and more!
• Education Assistance (both college degrees and professional certifications)
• Referral Program with cash bonus
• Access to on-demand pay
• Paid parental leave
  
  

Central Garden & Pet Company (NASDAQ: CENT), (NASDAQ: CENTA) understands that home is central to life and has proudly nurtured happy and healthy homes for over 40 years. With fiscal 2024 net sales of $3.2 billion, Central is on a mission to lead the future of the pet and garden industries. The Company’s innovative and trusted products are dedicated to helping lawns grow greener, gardens bloom bigger, pets live healthier, and communities grow stronger. Central is home to a leading portfolio of more than 65 high-quality brands including Amdro®, Aqueon®, Cadet®, C&S®, Farnam®, Ferry-Morse®, Four Paws®, Kaytee®, Nylabone® and Pennington®, strong manufacturing and distribution capabilities, and a passionate, entrepreneurial growth culture. Central is based in Walnut Creek, California, with 6,450 employees primarily across North America. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.