Resource Specialist - Connecting NJ

Position Summary:

The Connecting NJ (CNJ) Specialist (CNJS) works to refer and link women of childbearing age and caregivers of young children (0 to 5) to needed services in their region. The CNJS receives and processes all risk assessment screens and refers to eligible social services and home visitation services. The CNJS will work with area maternal child health (MCH) providers to provide linkages to other appropriate maternal and child health services in the respective county.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required by the employee.

Essential Duties and Responsibilities include the following:

• Conducts initial assessment via phone of client information to identify eligibility for CNJ hub services including home visitation programs and other medical and supportive services
• Links and refers women of childbearing age, infants/children, and individuals to services as needed
• Ensures that screens are processed in a timely manner, following CNJ policies and best practices
• Fields incoming calls to determine appropriate services
• Participates on workgroups and attends community meetings as needed
• Conducts outreach through phone calls, face to face meetings/ presentations, and mailings to providers to triage and encourage referral submission as needed
• Participates in quality improvement and evaluation activities

Prepares reports and CNJ hub data requests as needed

Working Conditions:

There are no unusual work conditions associated with this position. Noise level in the office is moderate. Professional/business attire is required. Employees are required to attend meetings at external locations and will therefore experience external weather conditions.

Education:

• H.S. Diploma, BA Preferred

Experience:

• At least two (2) years of data entry experience excellent computer skills, experience working in maternal-child health (MCH), infant/early childhood mental health, parent/family support, and/or related fields and setting
• Experience supervising and/or leading teams
• Awareness of cultural diversity and its impact on planning and provision of services. Experience in working with culturally and ethnically diverse families, staff, and community stakeholders
• Excellent communications, analytical, critical thinking and problem-solving skills. Strong public speaking skills and a commitment to maternal/child health care issues. Bilingual (English/Spanish) required
• Strong interpersonal skills with the ability to develop trusting relationships with families and partners. Ability to translate complex MCH and early childhood concepts into parent-friendly language
• Computer proficiency required with Microsoft programs including Windows, Outlook and Office. Strong interpersonal & oral/written communication skills required.

Physical Requirements:

Employees are required to occasionally lift up to twenty pounds of materials or equipment.